Lead Technical Support Engineer

Looking for profile with 7-10 years experience with CCNA, RHCE and AWS Certification. Company Description Phonon is a pioneer in hosted telecom software technology based in Vadodara, India. Our telecom applications, including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs, are used by leading enterprises in India. Our focus on SMS and voice applications on mobile phones has led to the development of innovative voice applications supported on our robust hosted software platform. Role Description This is a full-time on-site role for a Lead Technical Support Engineer at phonon, automating outcomes in Vadodara. The Lead Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, utilizing analytical skills, and delivering excellent customer support on a daily basis. Qualifications Technical Support and Troubleshooting skills Analytical Skills Customer Support and Customer Service experience Strong problem-solving abilities Excellent communication skills Ability to work in a fast-paced environment Experience with telecom software technology is a plus Bachelor's degree in Computer Science or related field Show more Show less