Lead Technical Support Engineer

Role & responsibilities

• Lead the design, development and deployment of applications.
• Expertise in Java Spring boot MVC framework, ReactJS, relational databases, in-memory data bases and messaging applications (KAFKA).
• Manage a team of developers, providing technical guidance, mentoring, and performance feedback.
• Resource management skills and ability to handle the complex issues.
• Delegate and allocates responsibilities effectively to manage project end to end.
• Coordinate and manage outsourced development teams, ensuring timely and high-quality deliverables.
• Manage code repositories using Git, ensuring effective version control, branching strategies, and releases management.
• Handle change requests (CRs), enhancement tasks and bug fixing activities for existing production applications.
• Oversee project planning, task allocation, and ensure on-time deliver of project milestones and releases.
• Drive and maintain CI/CD pipelines to streamline code integration, testing, and deployment processes.
• Redefine the applications to maintain the scalable, resilience.
• Ensure adherence to coding standards, best practices, and clean code principles.
• Review and improve existing application architectures for performance, scalability, and security.
• Actively collaborate with stakeholders, business analysts, QA teams, and infrastructure teams to achieve project goals.
• Maintain comprehensive documentation for project specifications, processes, and procedures.
• Identify and resolve technical and operational issues proactively.
• Good working knowledge on Payments/Banking Domain.
• Good Knowledge on Windows server, Linux, Postgres SQL, Maria DB, KAFKA, Redis and Automation tools like JENKINS.

Functional Skills:

Java Spring Boot, ReactJS & MySQL

2-3 years of team leadership or technical lead experience.

Proven experience managing outsourced development teams and ensuring deliverable quality.

Strong knowledge of CI/CD tools and processes (Jenkins, Git, Docker & Kubernetes).

Experience working on production support handling bug fixes and managing CRs.

Excellent problem-solving, communication, and stakeholder management skills.

Good working knowledge on Payments/Banking Domain.

Good working knowledge on Kafka, Cassandra, key db