Lead Technical Support Engineer

You are someone who has proven ability to work cross-functionally and collaboratively with technical teams, customers, and stakeholders.

• Bachelor s degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field.
• 8+ years of hands-on experience in technical roles, with at least 2 years in a customer-facing capacity such as pre-sales engineering, technical consulting, or support.
• Experience in Mobile app development using Flutter, Android SDK, Swift, or React/Redux.
• Troubleshoot and resolve complex SDK-related issues while collaborating with Engineering team.
• Front-end development expertise with HTML5, CSS3, and responsive design frameworks (LESS/SASS).
• Web and service development skills in Java and/or Node.js.
• Background in high-tech B2B or B2B2C environments.
• Demonstrated success in building and maintaining effective cross-team partnerships.
• Strong communicator who can translate complex technical concepts into clear, actionable insights.
• Fluent in English both written and spoken.

What we offer

HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company s strategic goals and the freedom to decide how to perform your work. We will support you in delivering your day-to-day tasks and achieving your personal goals and developing your skills. Personal development is highly encouraged at HERE. You can take different courses and training at our online Learning Campus and join cross-functional team projects within our Talent Platform.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change. Join us. Learn more about us. Watch video

You will be part of the Level 2 Technical Support team, providing advanced technical assistance for our platform and services. The core function of this team is to troubleshoot and resolve complex issues escalated from Level 1, ensuring system reliability and customer satisfaction. Responsibilities include analyzing problems, managing support tickets, collaborating with engineering teams for fixes, and supporting customers with SDK integration and programming.