Lead Technical Support Engineer

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About BhashSMS

BhashSMS is one of India's largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24/6 support, and a strong focus on customer success.

We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.

Key Responsibilities

• Troubleshoot and resolve basic software-related issues.
• Handle customer queries via calls, emails, and support tickets with high professionalism.
• Escalate complex problems to senior technical team members.
• Run simple SQL queries and assist in creating custom reports.
• Document issues and resolutions accurately in the system.
• Continuously learn company tools, APIs, and platforms.
• Follow defined workflows, SLAs, and support processes.
• Maintain excellent customer service and communication etiquette.

Required Qualifications

• 24 years of experience in Technical Support / Customer Support / IT Helpdesk.
• Basic understanding of operating systems and software applications.
• Good knowledge of SQL or relational databases (Oracle/MySQL/PostgreSQL).
• Exposure to PHP is a plus (not mandatory).
• Strong analytical, communication, and problem-solving skills.
• Ability to handle customer calls confidently and patiently.
• Quick learner with a positive attitude.

Why Join Us

• Opportunity to grow in one of India's leading enterprise communication companies.
• Work with a young, fast-moving tech environment.
• Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms.
• No night shifts healthy work-life balance.
• High learning and growth potential for fast performers

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