Product Manager - Insurance (Software)

We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

passionate to enjoy our journey to build the digital future of finance, together.

About the Job

VeriTouch Insurance

What you will be doing :

• Define and evolve the product vision and roadmap for VeriTouch Insurance, aligned with client needs, regulatory trends, and market dynamics.
• Lead the application of CRM in insurance-specific use cases such as policyholder lifecycle management, broker engagement, claims servicing, and regulatory compliance.
• Prioritize and deliver features across modules including Single Customer View, Contact Center Automation, Sales & Prospect Management, Complaints & Service Requests, and Campaign Management.
• Ensure seamless integration with core insurance systems (e.g., policy administration, claims, underwriting) using APIs and middleware.
• Manage agile delivery teams through backlog grooming, sprint planning, UAT, and go-live, ensuring high-quality, on-time releases.
• Collaborate with engineering, QA, solution architects, and sales to ensure delivery excellence and alignment with business goals.
• Act as the voice of the customer—gather feedback from insurers, brokers, and internal stakeholders to inform product decisions.
• Monitor and report on product KPIs such as adoption, delivery velocity, feature utilization, and business impact.
• Ensure compliance with industry regulations (e.g., GDPR, KYC) and support audit readiness and data governance initiatives.

What we are looking for :

Skills & Competencies

• Expert on CRM data models (e.g. policy, brokers, claims and other domain concepts) and workflows (e.g. renewals, sales, service and others) in insurance
• Experience with predictive analytics and campaign automation
• Strong communication and stakeholder management skills.

Experience & Qualifications

• 10+ years in software development or technical consulting, with 5+ years in product leadership roles.
• Experience in insurance software companies or insurer IT departments.
• Proven track record applying CRM in the insurance industry.
• Strong technical foundation (e.g., .NET, Java, REST APIs, cloud platforms).
• Experience with any major CRM platform (e.g., Salesforce, Dynamics 365 or others).
• Proven experience managing agile teams and delivering enterprise-grade solutions

What we are offering?

• Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

https://www.veripark.com