Product Manager (Crypto)

We are looking for a skilled professional to manage crypto products and lead strategic initiatives. As the SPOC for crypto products, you will collaborate with tech, customer support, analytics, and marketing teams to optimize processes, resolve customer issues, and implement improvements. Key responsibilities include crypto listing/delisting, risk management, and driving projects like liquidity provider integration and portfolio enhancements. This role requires strong technical knowledge, organizational skills, and the ability to align stakeholders to support our growth in the crypto space, also a love for crypto space.

1. Day-to-Day Operations

• Act as the single point of contact (SPOC) for crypto-related daily tasks.

• Collaborate with the tech team to understand the system, identify new features, and propose enhancements.
• Partner with the customer support team to resolve customer issues and explore ways to reduce ticket volumes.
• Work with the data analytics team to identify areas for product enhancements

• Coordinate with the marketing team to optimize BAU (Business-as-Usual) marketing activities.

2. Strategic Initiatives

• Develop presentations and Product Requirement Documents (PRD) to align with C-suite stakeholders for critical approvals.

3. BAU (Business-as-Usual) Tasks

• Oversee crypto listing and delisting processes.

• Manage send/receive enhancements and create related SOPs.
• Handle risk management, hedging, and rebalancing activities.

• Address customer issues effectively.

4. New Projects (Examples)

• Integration of new liquidity providers.

• Automation of coin listing processes.
• Portfolio improvements and enhancements for Pluang 5.0.

• Expansion of the order book.

What you need to be successful for this role:

• 
  Overall 3-4 years of experience in product management along with proven capability of strong leadership skills. At least Bachelor's degree from top local or overseas universities.
• Good understanding of the investment / financial sector, huge plus if the candidate is an active investor (stock, mutual funds, crypto, etc)
• Background in Computer Science, Engineering, or Business field is an advantage.
• Fluent in both written and spoken English, excellent communication, stakeholder management and problem-solving skills. Strong drive to make things happen and influence others.
• Growth mindset to always go extra miles in learning and upgrading yourself.
• Ability to be agile and flexible in adapting in a dynamic environment.