Description
You will define and own the product vision and roadmap focused on retention and member experience, driving features that boost member motivation and engagement. By leveraging data and user insights, you’ll create seamless, connected journeys across our app and physical centers, working closely with cross-functional teams to deliver impactful, high-quality solutions
Years Of Exp
8 to 12 years
Skills Required
Product Management, product strategy, Customer Retention
Role
- Define and own the product vision and roadmap for the Retention and Member Experience charter.
- Drive strategy and execution of features that improve member activity, motivation, and overall fitness journey.
- Build and optimize member experiences both on-app and at physical centers, ensuring a connected and consistent journey.
- Use qualitative and quantitative data to identify key drop-offs, pain points, and moments of delight in the member lifecycle.
- Prioritize product features and experiments based on impact, feasibility, and alignment with business goals.
- Champion user empathy and translate user insights into actionable product features.
- Work closely with engineering, design, operations, and marketing teams to ship high-quality features at scale.
- Continuously iterate based on data, member feedback, and experimentation outcomes.
Eligibility Criteria
- 8+ years of experience in product management, preferably with direct experience in consumer tech, healthtech, or engagement-driven platforms.
- At least one stint in a well-funded startup or a top-tier multinational
- Undergraduate or postgraduate degree from a Tier 1 institution
- Proven track record of driving user engagement, retention, or lifecycle management in previous roles.
- Experience with omnichannel or hybrid user journeys is a strong plus
Location
Bengaluru