Product Documentation Specialist

Job Description

About us: Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 25,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com Job Description: We are looking for a skilled Product Documentation Specialist to own and drive documentation efforts across our suite of products. The ideal candidate will collaborate with Product Managers, QA, Developers, Designers, and Business Analysts to translate complex features into simple, user-friendly documentation for both internal and external stakeholders. Responsibilities: Create, maintain, and update product documentation including: a. User guides b. Setup/configuration manuals c. Feature-level documentation d. FAQs and troubleshooting articles Work closely with Product, Engineering, QA, and Support teams to gather information and understand product functionality Ensure consistency in voice, formatting, and terminology across all documents Create internal documentation to assist onboarding of new team members and cross-functional teams (Sales, Support, QA, etc.) Track documentation versioning and manage updates with every release cycle Create release notes for major and minor product releases Suggest and improve the structure and delivery of help content (videos, tooltips, diagrams, etc.) Audit existing documentation and eliminate redundancy or outdated content Skills & Qualifications: 2–5 years of experience in Technical Writing or Product Documentation Strong command over written English with attention to clarity, tone, and detail Proven ability to understand complex product features and explain them in simple terms Experience working with tools like Confluence, Notion, Google Docs, Markdown editors, Ability to manage multiple documentation tasks in a fast-paced environment Experience collaborating with cross-functional teams (Product, QA, Dev, Support) Preferred Qualifications: Experience documenting SaaS or enterprise software platforms Exposure to POS, ERP, or restaurant-tech domain is a plus Familiarity with tools like Figma, Swagger, or Postman for API documentation Understanding of Agile/Scrum product development cycles Why Join Us: Be part of a growing product team shaping the future of restaurant technology Work with a passionate, innovative team solving real-world business problems Opportunity to take ownership of the documentation lifecycle and influence process improvements