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Process Trainer

3 - 8 years

4 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Process Training TNA Training manager Training lead OJT Behavioural Training Lateral Hiring Training Jobs VNA Leadership Training Throughput Voice And Accent Training Attrition TNI Soft Skills TTT Kolkata Jobs Train The Trainer career growth Soft Skills Trainer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Jobseekers We are hiring for Process Trainers for a leading domestic e-commerce voice process in Bangalore. Location: Bangalore Salary: Up to 5 LPA (hike on last drawn) Work Mode: Work from Office Working Days: 6 days per week (rotational shifts) Job Description: We are looking for experienced Process Trainers to lead and deliver effective training programs that enhance employee skills and ensure consistent performance in a fast-paced e-commerce voice process. Roles and Responsibilities: - Conduct New Hire Training (NHT) and deliver comprehensive process knowledge sessions - Design and develop training content, materials, and assessments - Provide floor support and coaching to agents post-training - Collaborate with the quality team for TNI (Training Need Identification) and TNA (Training Need Analysis) - Monitor and assess training effectiveness through evaluations and feedback - Ensure the achievement of training KPIs, including throughput, quality, and productivity - Maintain detailed training records and reports Eligibility Criteria: - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Process Trainer in a voice process - Graduation in any stream is mandatory - Excellent communication and presentation skills - Strong analytical and coaching abilities - Immediate joiners or candidates with a maximum 15-day notice period preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #ProcessTrainer #BangaloreJobs #EcommerceJobs #BPOJobs #VoiceProcess #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #TrainerJobs #ProfessionalGrowth

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Education and Travel

Learning City

50 Employees

302 Jobs

    Key People

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    CEO

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    Director of Operations

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