3 Kolkata Jobs Jobs

Hi Job Seekers, We are hiring in bulk for multiple Customer Support roles in Kolkata . Position: Customer Support (Chat / Voice / Blended Process). Location: Kolkata. Industry: BPO / Customer Support. Work Mode: Work from Office. Please do not apply if: You are not comfortable with English communication. You are looking for fixed day shift roles. You are expecting a higher salary than mentioned below. Key Responsibilities: Handle customer queries via chat or voice support. Resolve product or service-related concerns efficiently. Maintain high levels of customer satisfaction. Follow process guidelines and meet quality benchmarks. Work as per the assigned shift schedule. Eligibility: Undergraduates and graduates can apply. Freshers and candidates with relevant BPO/customer service experience are welcome. Good English communication skills are mandatory. Must be comfortable with rotational shifts. Immediate joiners are preferred. Salary Details: Fresher: 16,800 CTC | 13,000 In-hand. Experienced (1+ year): 19,000 CTC | 15,700 In-hand. Work Schedule: 6 days working with rotational shifts and rotational week offs. Transport: One-side cab provided in odd hours. How to Apply: Send your resume via WhatsApp or call 9696714723 . If the call is not answered, please drop a message mentioning the role you're applying for. Stay updated with our latest openings: WhatsApp Channel: https://lnkd.in/dag_wY3c LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #CustomerSupport #KolkataJobs #ChatProcess #VoiceSupport #CustomerService #BPOJobs #RotationalShifts #HiringNow #ImmediateJoiners #WalkInInterview #CustomerCare #DomesticBPO #JobOpportunity #SupportJobs #ApplyNow

Hello Jobseekers We are hiring for Process Trainers for a leading domestic e-commerce voice process in Bangalore. Location: Bangalore Salary: Up to 5 LPA (hike on last drawn) Work Mode: Work from Office Working Days: 6 days per week (rotational shifts) Job Description: We are looking for experienced Process Trainers to lead and deliver effective training programs that enhance employee skills and ensure consistent performance in a fast-paced e-commerce voice process. Roles and Responsibilities: - Conduct New Hire Training (NHT) and deliver comprehensive process knowledge sessions - Design and develop training content, materials, and assessments - Provide floor support and coaching to agents post-training - Collaborate with the quality team for TNI (Training Need Identification) and TNA (Training Need Analysis) - Monitor and assess training effectiveness through evaluations and feedback - Ensure the achievement of training KPIs, including throughput, quality, and productivity - Maintain detailed training records and reports Eligibility Criteria: - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Process Trainer in a voice process - Graduation in any stream is mandatory - Excellent communication and presentation skills - Strong analytical and coaching abilities - Immediate joiners or candidates with a maximum 15-day notice period preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #ProcessTrainer #BangaloreJobs #EcommerceJobs #BPOJobs #VoiceProcess #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #TrainerJobs #ProfessionalGrowth

Mega Job opening in Training Domain in the BPO industry for Process Trainer / Training Lead / Training Assistant Manager / Soft Skills Trainer / Training Manager Location: Kolkata Employment Type: Full-Time Industry: BPO / E-commerce Process: Domestic Work Days: 6 Job Description: We are seeking experienced and skilled professionals for multiple lateral training positions in Kolkata. The ideal candidates should have a strong background in training delivery, compliance, and governance, particularly within BPO or e-commerce processes. This is an excellent opportunity for individuals seeking career growth in a dynamic and fast-paced environment. Positions & Compensation: - Process Trainer: Up to 4.5 LPA - Training Lead: Up to 6 LPA - Training Assistant Manager: Up to 7 LPA - Soft Skills Trainer: Up to 7 LPA - Training Manager: Up to 10 LPA (experience in governance & compliance within e-commerce is mandatory) Key Responsibilities: - Design, develop, and deliver comprehensive training programs for new hires and existing employees. - Implement effective training modules, including process knowledge, soft skills, and compliance standards. - Evaluate and monitor training effectiveness through assessments and performance reviews. - Identify and address skill gaps to enhance overall team productivity and quality. - Collaborate with operations teams to ensure alignment with business objectives. - Ensure adherence to governance and compliance standards (for Training Manager role). - Maintain detailed training documentation and reports. Candidate Requirements: - Proven experience in BPO training roles with expertise in content delivery and performance coaching. - Strong communication, presentation, and interpersonal skills. - In-depth knowledge of training methodologies and process compliance. - Experience in governance and compliance within e-commerce processes (for Training Manager role). - Immediate joiners or candidates with a maximum 15-day notice period preferred. Compensation & Benefits: - Competitive salary packages based on experience and role. - Professional growth opportunities in a dynamic and collaborative work environment. - Exposure to leading e-commerce and BPO processes. Application Process: Qualified candidates are invited to share their CV via WhatsApp at 9696714723 (Homa). For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9)