Process Trainer

Hi Job Seekers,

We are hiring for a Multinational BPO at Bangalore location!

Process Trainer

CTC- 5 LPA ( With 3k quarterly bonus + Performance bonus incentives )

Note- We are also hiring for Team lead - Operations, Assistant Manager - Operations, Manager Operations, Quality Analyst. Candidates should have experience with E-commerce process will be preferred.

Key Responsibilities

• Conduct

  induction training

  for new joiners and ensure smooth transition into operations.
• Deliver

  process and product training

  across new and existing employees.
• Design and update

  training materials, SOPs, and manuals

  as per business requirements.
• Assess training needs and create

  training calendars and schedules

  .
• Use effective training methodologies to enhance

  knowledge retention and performance outcomes

  .
• Monitor and evaluate training effectiveness through

  assessments, feedback, and audits

  .
• Provide

  refresher training sessions

  based on performance gaps and client updates.
• Collaborate with operations, quality, and HR teams to ensure training is aligned with business goals.
• Track and report

  training metrics (attendance, performance, certification rates, etc.)

  .
• Stay updated on

  industry practices and process changes

  to ensure training relevance.

Requirements

• Graduate degree in any discipline (mandatory).

• Proven experience as a Process Trainer, preferably in a BPO with an

  E-Commerce

  role.
• Strong knowledge of

  training methodologies, facilitation techniques, and adult learning principles

  .
• Excellent communication, presentation, and interpersonal skills.
  

Interested candidates can connect over call : 9569902470 (Fauzia)

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