Process Trainer

Hii Jobseekers

Greetings from Shining stars ITPL

We hiring talented professionals for multiple roles across two different Positions.

Positions and locations we are hiring for-

Noida Location-

Position- Process Trainer (International Logistics Process)

Salary Package-7 LPA

Key Responsibilites:

• New Hire Training(NHT): Lead session on customer service process and product knowledge.

• Floor Support: Provide on job guidance to help trainees apply their learning .

• Quality Coordination: Work with quality team on TNA/TNI to align training with performance.

• Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses.

Position 2: Team Lead ( International Logistics Process)

Salary Package :6.75 LPA

Key Responsibilites:

• Oversee daily team operations and ensure productivity.

• Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed.

• Provide coaching and support to team members to enhance their skills and performance.

• Ensure achievements of team goals and objectives related to operational efficiency and quality

What we are looking for:

Bachelor's degree in a relevant field.

1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills.

How to Apply:

For any further queries or to get your interview aligned please give a call on-

Zainab -8881378915

If incase your call has been missed you can drop your resume over the same number.