6938 Jobs in Delhi Ncr

Role Responsibilities: Interact with customers to provide support and information. Deliver outstanding customer service in all communication. Accurately record and save customer feedback. Maintain a high level of professionalism in all customer interactions. Pitch products and services to provided customer data, including insurance. Key Deliverables: Achieve high customer satisfaction ratings. Accurate and detailed customer feedback collection. Successful product and service pitches to customers, including insurance. Professional and efficient handling of both inbound and outbound calls.

Role Responsibilities: Interact directly with customers to provide support and assistance. Deliver exceptional customer service in all interactions. Maintain a high level of professionalism with customers. Collect prompt and accurate customer feedback. Key Deliverables: Achieve high customer satisfaction through amazing service. Efficient and professional handling of all inbound calls. Accurate and timely collection of customer feedback. Effective assistance provided directly to customers.

Role Responsibilities: Interact with customers to provide support and information. Deliver outstanding customer service in all communication. Accurately record and save customer feedback. Maintain a high level of professionalism in all customer interactions. Pitch products and services to provided customer data. Key Deliverables: Achieve high customer satisfaction ratings. Accurate and detailed customer feedback collection. Successful product and service pitches to customers. Professional and efficient handling of both inbound and outbound calls.

Role Responsibilities: Interact directly with customers to provide assistance. Deliver exceptional customer service in all interactions. Gather accurate and timely customer feedback. Maintain a high level of professionalism with all customers. Key Deliverables: Consistently provide amazing customer service. Prompt collection and reporting of customer feedback. Effective and professional assistance provided to customers. Positive customer interactions and relationships.

Incident Management: Proactive & Reactive - Lead the response to major incidents and ensure effective coordination and communication among all stakeholders. - Drive incident calls, providing clear direction and updates to all involved parties. - Collaborate with Technical teams, business units, and external vendors to troubleshoot incidents. - Record all the incident details, actions taken, and resolutions in the incident management system. 1 Manage all the agreed SLA and KPI's 2. The candidate must be ITIL4 certified. 3. Should have good communication skills (Written and Verbal) 4. Work location - Delhi (Gurgaon). 5 Working days- Monday to Saturday

We are seeking a Tech Lead with 14+ years of experience in software development to lead a high-performing team. The ideal candidate will possess a deep understanding of the MEAN stack (MongoDB, Express.js, Angular, Node.js), as well as strong expertise in AWS cloud infrastructure and MySQL databases. As a Tech Lead, you will be responsible for overseeing the design, development, and implementation of complex systems, providing technical guidance, and ensuring the overall success of projects. Key Responsibilities: Lead and mentor a team of developers, driving the technical direction and ensuring best practices are followed. Design and implement scalable and secure applications using the MEAN stack . Architect and optimize cloud-based solutions using AWS services such as EC2, S3, Lambda, RDS, and others. Collaborate with cross-functional teams (product, design, and QA) to deliver high-quality software. Build and maintain robust MySQL database solutions for high-performance applications. Review and provide feedback on code quality, performance, and scalability. Troubleshoot and resolve technical issues across the stack, ensuring minimal disruption to services. Drive continuous improvement through innovation, process optimization, and automation. Stay up-to-date with emerging technologies and industry trends, integrating them into ongoing projects as appropriate.

Position Overview: Experience: Minimum of 5+ years of experience in network engineering with a focus on routing, switching, and load balancing. Proven experience with network troubleshooting and performance optimization. Technical Skills: Proficiency in configuring and managing routers and switches (e.g., Cisco, Juniper). Experience with load balancing technologies and solutions (e.g., Citrix, F5, HAProxy). Strong understanding of networking protocols (e.g., BGP, OSPF, EIGRP, VLANs). Familiarity with network security practices and technologies (e.g., firewalls, VPNs). Network Design and Implementation: Configure and maintain routing and switching equipment, including routers, switches, and load balancers. Assist in the design and deployment of network solutions to meet business needs. Implement network changes and updates while adhering to best practices. Troubleshooting and Support: Diagnose and resolve complex network issues related to routing, switching, and load balancing. Provide Tier 2 support for network-related incidents and problems. Collaborate with other IT teams to resolve cross-functional issues. Performance Optimization: Monitor network performance and troubleshoot network bottlenecks or performance issues. Optimize network configurations for maximum efficiency and reliability. Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Minimum of 5 years of experience in network engineering or a related role, with hands-on experience in configuring and troubleshooting network devices. - Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and OSI model. - Experience with network equipment from leading vendors, such as Cisco, Juniper, or Aruba. - Familiarity with network security principles and best practices, including firewalls, VPNs, and encryption protocols. - Strong analytical and problem-solving skills, with the ability to diagnose and resolve network issues effectively. - Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. - Relevant certifications (e.g., CCNA, JNCIA, CompTIA Network+) are a plus.

We are seeking a proactive and customer-focused Relationship Manager to drive quality business sourcing, maintain strong persistency, and ensure exceptional customer service. The ideal candidate will build long-term relationships with clients, support sales efforts, and consistently deliver on performance goals while adhering to company policies. This role requires a dedicated team player who is meticulous with reporting and committed to client satisfaction. Roles and Responsibilities Timely attend to all service appointments and ensure high-quality business is sourced consistently. Maintain persistency rates as per business targets. Accurately and timely update the status of all appointments and activities within the system. Cultivate and nurture long-term relationships with customers, acting as their trusted relationship manager. Support Sales Professionals (SPs) in conducting thorough needs analyses for clients and converting sales opportunities. Consistently deliver on all parameters outlined in the individual Goal Sheet. Adhere strictly to all company policies and procedures, providing needs-based selling support to customers. Act as a collaborative team player, diligently reporting the number of applications logged for the business every day to the reporting manager. Ensure a high level of persistency and provide outstanding customer service to all clients. Mandatory Qualifications Proven experience in a relationship management or customer service role, preferably within the financial services or insurance industry. Demonstrated ability to source quality business and maintain persistency. Strong communication and interpersonal skills, with a focus on building rapport and trust with clients. Excellent organizational skills and attention to detail for accurate system updates and reporting. Ability to work effectively as an individual contributor and a team player. Goal-oriented with a track record of consistently meeting or exceeding targets. High level of integrity and adherence to company policies. Preferred Qualifications Experience in the insurance sector, particularly with life insurance products. Bachelor's degree in Business, Finance, or a related field. Experience supporting sales teams and performing needs analysis.

Job description - Handling and resolving customer queries via calls and chat. - Contacting and pitching our products or services to customers. - Addressing customer inquiries promptly. - Building a strong customer relationships. Contact HR-Aman : 9897853787 Required Candidate profile - Good communication skills in English. - Graduates/freshers can apply. - Comfortable in rotational shifts. - Immediate joiner - walk-in interviews. - Should have strong people skills. Role: Telesales Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales

- Handling and resolving customer queries via calls and chat. - Contacting and pitching our products or services to customers. - Addressing customer inquiries promptly. - Building a strong customer relationships. Contact HR-Aman : 9897853787 Required Candidate profile - Good communication skills in English. - Graduates/freshers can apply. - Comfortable in rotational shifts. - Immediate joiner - walk-in interviews. - Should have strong people skills. Role: Telesales Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales

Role- Service desk Job Description- Independently managing and directing the daily activities of Service Desk operations. Staff planning on floor to manage volumes/forecasts. This includes schedule adherence, work force management (Break management), shift management and rotation of staff etc. on floor. Helping/driving initiatives for standardization of processes and reducing escalations and queries on floor. Ensuring delivery of Service Desk services to levels of performance detailed in SLAs and/or OLAs. Supervising, planning, and managing functions concerned to Service Desk operations Reporting/communicating Service Desk performance, issues, successes, and opportunities to the Leadership Team. Carrying out performance measurement, monitoring, and evaluation of entire team to improve the efficiency. Conduct regular team meetings and one on one sessions with the teams. Monitor calls, perform quality checks and provide necessary feedback to the team. Practicing and ensuring compliance with that of all the BCMS policies and procedures. Manage overall performance of the Service Desk including quality function performance. Manage overall reporting and MIS. Ensure active engagement with key stakeholders/colleagues periodically. Generate and implement ideas to improve the overall performance of the process. Manage shifts and schedules for Service Desk team members. Collaborate with business team leads. Ability to manage IT Helpdesk/Service Desk as a lead. Well versed with Information Technology Infrastructure Library (ITIL) framework to include Service Desk, Incident, Problem and Service Level Management. Review Service level status reporting and metrics. Well versed with developing and/or updating Service Desk standard operating procedures (SOPs). Assist with communications to user community around service desk (tickets, status, etc.). Partner with business managers and process owners to identify opportunities for process and service desk improvements. Work to improve existing Service Level Agreements (SLA's).

Job Description Experience with IBM AIX, Linux, SUN Solaris UNIX operating Systems. Hands-on experience as an oracle DBA, working with Oracle 9i, 10g and 11g. Need to apply PSU patches to various versions of oracle databases rolling for RAC Systems. Upgrades of databases to 11gR2 Rolling upgrades for RAC environment is a plus. Experience with Golden Gate implementation and troubleshooting. Install, configure and troubleshooting experience on multi node RAC systems on ASM. Upgrade & Migration of large databases across data Centre. Identify performance bottlenecks and propose solutions. ASM Instance Creation and troubleshooting. Good Understanding of oracle Architecture.

Role purpose To provide the first line of support to customers, delivering quality customer service, issue triage and effective ticket management to ensure that enquiries regarding SAP SuccessFactors processes and data are answered/ addressed timely. As the front line of HR Services, this role is key in ensuring that customers know where and how to manage processes and that complex issues are assigned to the correct user group. Customer services Managing the day to day activities in the offices.

Job Description: Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Lead weekly/monthly/Quarterly performance reviews with the client. Coaching & feedback of the Tower Leads/ team leaders in terms of their team performance, people management, attrition, quality & complaints Managing the project to deliver SLAs & KPIs, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best promotes TCS's cultural values and behaviors, ensuring the team to have the appropriate training, skills, and knowledge to be able to provide best customer services on every occasion, and are motivated to deliver against challenging standards of service levels. Managing client Relationship by creating win-win scenarios and add value through process improvement or cost savings. Ability to manage internal and external/client escalations and resolution handling. Good Working knowledge of upstream functions like sales, order management, master data management, credit management, billing, and downstream functions like - cash apps, deductions, dispute management etc. Potential risks identification and management. Awareness of failure points within operations and ability to plug-in effective mitigations timely. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction. Build enough backup capability within the team to manage training, attrition, and expansion needs. Resource Specification: 100% WFO (work from office) Willing to work in night and rotational shifts. Prior experience of managing a team in International B2B Collections process with a span of 100+ Excellent communication skills in English (Written & verbal) Excellent interpersonal and client relationship skills Must possess functional and strategic knowledge of domain to manage and add value to the metrices. Data orientation, Analytical ability & Presentation skills with good knowledge of MS Office tools like Excel/PowerPoint Knowledge/Experience: 8-10 years of overall work experience At least 5 years of leading a B2B Collections/OTC tower and experience of managing multiple teams. Must Have Skills: Leadership Experience (8-10 years), Client Relationship Management, Excellent knowledge of end-to-end B2B Collections (Upstream & Downstream) Good To Have Skills: Industry Knowledge, Technical Skills (CRM systems, Collection ERPs, Tools etc.) Project Management, Transformation Management

Role- Devops Job Description Good understanding of DevOps principles (CI/CD, release automation) Good knowledge of Linux / Bash Scripting / Python / Java Good understanding of Infrastructure-as-Code (e.g. Cloud formation , Terraform, etc) Good understanding of containerisation and orchestration technologies (Docker, Kubernetes, AWS) Good understanding development tools (e.g. GitHub) Good understanding of microservice architecture and DevOps practices. Experience configuring load balancing & traffic routing (e.g. nginx, LTM/GTM) Experience of security administration aspects (e.g. SSL, SSO, Certificates, TLS)

Eligibility Criteria : 1.BE/B.Tech/MCA/M.Sc/MS with minimum 3 years of relevant experience post Qualification IT- Experience. 2.Bsc Graduates with minimum 4+ years of relevant experience post qualification IT Experience. 3.Only Full Time courses would be considered. 4.Consistent academic records Class X onwards (Minimum 50%) 5.Candidate who have attended TCS interview in the last 6 months need not apply. Documents to be carried for the walk-in: 1.TCS Online Application Form 2.Resume 3.One Photograph (Passport Size) 4.Original and Copy of Government Photo ID Proof (PAN Card/Driving License/Passport) 5.Last 3 months pay-slip 6.Latest Compensation Letter 7.Relieving Letter (Current Company if applicable) 8.Experience/Service Certificate for all previous employment and appointment letter for current organization, clearly mentioning the Joining & Release dates 9.Class 12 Mark-Sheet 10.Class 10 Mark-Sheet 11.UG Mark-Sheets & Degree Certificates 12.PG Mark-Sheets & Degree Certificates To help us expedite the process, kindly register at our Careers Portal, create a profile and provide us with your registration number and a copy of your completed application form along with the other documents at the time of interview. Registered candidates will be given priority for the interview.

Role Responsibilities: Interact with customers on inbound/outbound calls Deliver high-quality service and maintain professionalism Pitch insurance policies effectively Collect and record accurate feedback Key Deliverables: Strong communication and presentation skills Immediate joiners preferred Open to freshers with UG qualification Eligible for insurance and performance bonuses

Job Summary: Client is seeking a results-driven sales professional to promote its Battery Energy Storage Systems (BESS) across North India. The role involves engaging with potential customers, analyzing market dynamics, tracking tenders, and driving sales targets. The ideal candidate will have strong communication skills, knowledge of the energy storage sector, and a self-motivated approach to achieving business growth. Experience: 15-20 Yrs Key Tasks Analyze and develop key market segments such as utilities, renewable energy, and infrastructure, identifying customer needs and growth opportunities. Lead business development efforts by conceptualizing and delivering tailored BESS solutions in coordination with internal teams. Establish and nurture strong relationships with clients, partners, and cross-functional teams to drive strategic sales and project execution. Monitor market trends and competitor activities, proactively shaping strategies to maintain a competitive edge. Contribute to annual sales planning, budgeting, and resource allocation, while mentoring team members to achieve performance goals. Support post-sales execution by coordinating with service teams to address customer issues and ensure satisfaction. Prepare and maintain clear, effective documentation for both technical and non-technical stakeholders. Skills Excellent written and verbal communication skills; able to collaborate with internal teams and customers. Keeps all project stakeholders informed of progress and plans. Strong analytical and problem-solving abilities, with a capability to use data and metrics for decision-making. Highly self-driven and target-oriented. Able to build and sustain collaborative working relationships. Qualifications Bachelors degree in Electronics, Instrumentation, Electrical, Mechatronics Engineering, or related field. Experience 3-6 years of experience in BESS, UPS, diesel generators, or inverters. Proven sales experience managing relevant customer segments. Tendering experience is a plus. Experience working with DISCOMs or PSUs is a plus.

Answering queries and concerns about a products or services Generate leads and identify potential customers through cold calling Handle all the concerns and queries of customer with confidence Call/ Whatsapp HR Rajeshwari 8791881514 Required Candidate profile Excellent communication in English Graduate/ Freshers/ Pharma Graduates can apply Flexible in all shifts Good convincing and negotiation skills Immediate Joiner

Develop sales strategies to meet revenue targets.,secure sponsorships for events, conferences. Identify and secure exhibitors, sponsors,strategic partners for exhibitions and Events Prepare and deliver compelling sales presentations and proposals. Required Candidate profile Bachelors degree in BBA,MBA 2+ years of sales experience, preferably within the events, exhibitions, or trade show industry. Strong networking, communication, and negotiation skills.

Job description Interacting with the Customers Provide solutions to customers over call/ chat Record accurate customer feedback Maintaining good relationship with customers Pitch product & services to the customer data given Call/ WhatsApp HR RISHIKA 9634906455 Required Candidate profile Excellent communication skills in English 12th Pass / Freshers/ Grad Comfortable in Inbound/ Outbound calling Flexible with all shifts Having experience in sales is a plus point **Next day joining** Role: Telesales Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Graduation Not Required PG: Any Postgraduate

Job description Responding or resolving customer queries over calls/ chat Call and pitch customers our product or services Responding to customer queries in timely manner Maintain good relationship with new or existing customers Call/ WhatsApp HR Aditi 8979622125 Required Candidate profile Excellent communication skills in English 12th pass / Freshers can apply Comfortable in Rotational shifts Immediate joiner Should have good interpersonal skills Role: Customer Service Industry Type: BPM / BPO Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required PG: Any Postgraduate

Job description Managing client relationships Delivering proposals Collaborate within the team to identify Collect prompt and accurate customer feedback work directly with customers& provide assistance Call HR Ankita 8938995358 Required Candidate profile Good communication skills in English. Graduates/freshers can apply. Comfortable in rotational shifts. Immediate joiner walk-in interviews. Should have strong people skills. NEXT DAY JOINING Role: Telesales Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales

Solving queries over the phone call Resolve customer complaints via Call Responding promptly to customer inquiries Ensure customer satisfaction and provide support Should be in Delhi. Fixed salary and No targets Unlimited Incentives Required Candidate profile Need Both UG/Graduate Candidates 5- or 6-Days Working depending on process Good command in English with fluency UG fresher can apply Work from office

Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skill Required Candidate profile Ability to communicate effectively in English Work from office/no telephonic Immediate joiners only Freshers/UG both can apply