Senior Analyst - Front Office & Facility Operations – Business Services – IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Specialist

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

• Why PWC
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At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

We are seeking a highly organized and professional Front Office Executive / Facility Executive to manage the reception area and oversee the day-to-day operations of our facilities. This dual-role position requires an individual with exceptional interpersonal skills, attention to detail, and the ability to coordinate multiple tasks efficiently. The successful candidate will ensure that visitors receive a warm welcome and that all facility operations run smoothly, contributing to a positive and professional work environment.

Responsibilities:

Front Office Management:

• Manage the reception/front-desk area by attending to visitors, including clients, delegates, candidates, and vendors.
• Respond to and redirect queries to relevant partners/staff in a timely manner.
• Organize and maintain records for newspapers, periodicals, and magazines in a structured manner.
• Provide assistance to employees with meeting room bookings and cancellations to ensure optimal availability.
• Address employee queries related to business services, providing speedy resolutions while guiding them to appropriate contacts.
• Ensure the cleanliness and tidiness of the front-desk and client area by supervising housekeeping staff and addressing any maintenance concerns.
• Monitor the availability and condition of first aid supplies, and ensure the medical room is clean and functional.
• Coordinate daily with housekeeping/security staff and service providers to meet operational requirements.
• Manage the main telephone line to receive and route incoming calls effectively.
• Maintain professional and courteous communication over the phone.
• Oversee office flower decoration and overall aesthetics of the reception area.
• Ensure compliance with security protocols by maintaining visitor entry records.
• Coordinate with housekeeping for meeting arrangements, including refreshments.
• Process all related invoices, manage purchase orders (PR, PO, GRN), and coordinate with finance for timely vendor payments.
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Facility Operations Management

• Oversee daily facility operations, including maintenance, cleaning, and repairs.
• Conduct regular facility inspections to identify potential issues and ensure compliance with safety regulations.
• Monitor building systems, such as HVAC, electrical, plumbing, and fire safety systems.
• Coordinate building renovations, refurbishments, and capital projects as needed.
• Manage asset reconciliation and tracking for office equipment.
• Oversee building parking management, including tracking valet service operations.
• Manage service tickets through the Service Now platform, ensuring timely resolution.
• Ensure timely renewal of Annual Maintenance Contracts (AMC) for critical equipment.
• Manage vendor contracts for maintenance, cleaning supplies, and facility-related services.
• Lead and supervise a team of facility staff, providing training and performance evaluations.
• Assign tasks to ensure efficient workflow within the team and address potential safety hazards.
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Mandatory Skill Sets:

• Strong organizational and multitasking skills, with a keen attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work collaboratively with diverse teams and demonstrate leadership capabilities
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Preferred Skill Sets:

• Proficiency in facility management software, Microsoft Excel, PowerPoint, and other reporting tools
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Years Of Experience Required:

3+ Years of experience in front office management or facility operations

Education Qualification:

Bachelor's degree in Business Administration, Facility Management, or related field preferred.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor in Business Administration

Degrees/Field Of Study Preferred:

Certifications (if blank, certifications not specified)

Required Skills

Front Desk Operations

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) + 56 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No