Process Trainer

Job Title: Process Trainer – Backend Banking Process

Location: Kharadi Bypass, Pune

Job Type: Full-time

Key Responsibilities:

• Conduct training sessions for new hires and existing employees on backend banking processes.
• Develop training material, manuals, and SOPs to ensure process clarity.
• Monitor trainees’ performance during OJT (On-the-Job Training) and provide feedback.
• Assess training effectiveness through tests, audits, and evaluations.
• Coordinate with operations and quality teams to identify training needs.
• Ensure compliance with company policies, banking guidelines, and client requirements.

Skills & Qualifications:

• Graduate in any stream (preferably Commerce/Finance background).
• Minimum 1–3 years of experience in training within a BPO (Banking/Financial Process preferred).
• Strong knowledge of backend banking processes (KYC, account maintenance, reconciliation, etc.).
• Excellent communication, presentation, and interpersonal skills.
• Ability to handle batches independently and deliver effective training.

Key Competencies:

• Process knowledge and attention to detail
• Good analytical and problem-solving skills
• Adaptability and patience with trainees
• Time management and organizational skills

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8657066285