Process Trainer

0 years

0 Lacs

Posted:18 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Process Trainer – Contact Centre


Company: IGT Solutions


Role Summary:

The Process Trainer will lead training initiatives in a contact center environment, ensuring high-quality performance, operational excellence, and customer satisfaction through effective training, coaching, and collaboration with leadership teams.


Key Responsibilities:

  • Execute and manage end-to-end training programs for new hires and existing staff
  • Measure and track training effectiveness and performance outcomes
  • Conduct regular observations, coaching, mentoring, and performance improvement sessions
  • Share MIS/reports with Operations on training progress and pending actions
  • Review and update training content to align with process changes
  • Participate in internal and external calibrations
  • Deliver refresher trainings based on Training Needs Identification (TNI)
  • Manage knowledge checks for new hires and production staff


Required Skills & Qualifications:

  • Excellent written and verbal communication skills in English
  • Strong customer and client-handling abilities
  • Flexibility to work across shifts
  • Experience in process, product, soft skills, or upskilling training
  • Prior experience in contact center or service operations preferred


Working Hours

  • 24 x 7 Shift
  • 9 hours shift with 1 hour break. Work From Office


Working Days:

  • 5 Days working in a week


Benefits:

  • Rewards & Recognition (Awards & Gifts)

Interested candidate can share their cv- 7042379178 - Swapnil

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IGT Solutions logo
IGT Solutions

Information Technology and Services

New Delhi

RecommendedJobs for You

gurugram, haryana, india

mulund west, mumbai, maharashtra

marathahalli, bengaluru, karnataka