Process Trainer

Urgent Hiring ..Immediate Joiners Preferred

Job Title: Process Trainer
Location: Mulund
Department: Training & Development / Operations
Employment Type: Full-time

About Us:

Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a nationwide nonprofit organization committed to promoting the welfare of society. In collaboration with government bodies, we focus on various sectors including environmental protection, animal welfare, women’s education and empowerment, social justice, and disaster preparedness, with the goal of creating a better world for all living organisms and human beings.

Job Summary:

We are seeking a dynamic and experienced Process Trainer to deliver effective training sessions on business processes, systems, and quality standards. The Process Trainer will be responsible for onboarding new hires, conducting refresher training, and ensuring all team members are aligned with operational and client requirements.

Key Responsibilities:

• Design, develop, and deliver training programs for new and existing employees on specific processes, tools, and systems.
• Conduct process training sessions, product knowledge sessions, and refresher courses as required.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Collaborate with operations and quality teams to identify training needs and process gaps.
• Maintain updated training materials, manuals, SOPs, and e-learning modules.
• Track trainee performance during the training period and provide detailed reports to stakeholders.
• Provide floor support post-training to ensure smooth transition and implementation.
• Ensure that training is compliant with client and organizational quality standards.
• Facilitate cross-functional training as needed to support business flexibility.
• Stay updated with process changes and communicate them effectively to the team.

Qualifications & Experience:

• Bachelor’s degree in any discipline
• 2–5 years of experience as a Process Trainer in a BPO / KPO / service industry or relevant domain
• Strong knowledge of process training methodologies and adult learning principles
• Excellent communication, presentation, and interpersonal skills
• Ability to analyze performance data and training effectiveness
• Proficient in MS Office (Word, Excel, PowerPoint) and LMS tools

Preferred Skills:

• Experience in customer service or technical support training (if applicable)
• Certification in training (e.g., TTT, NLP, Instructional Design) is a plus
• Adaptability to work in a fast-paced, process-driven environment
• Strong problem-solving and coaching abilities
• Pan India Travelling

Joining Date: Immediate / or who served the notice period.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

• What is your current CTC?
• What is your ECTC?
• What is your Notice Period?
• What is your Location?

Work Location: In person