Process Manager

Job Description

TCS hiring for Process Manager @ Mumbai Role: Process Manager Location: Mumbai Exp Range: 6 - 8 Yrs Must Have: 5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations) Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details Adept in communicating and collaborating with both senior and junior resources Good at motivating team members Customer focused and result-driven Advanced MS Office Skills (Excel, Word, and PowerPoint) Experience working under pressure and tight deadlines Ability to quickly devise, test and implement new tools, technologies and processes Roles & Responsibility: Planning delivery and strategizing to meet delivery quality standards and timelines Manage and supervise daily production Requirement gathering and effectively cascading daily work to the internal team Data Management: Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data. Management reporting: Daily/weekly/monthly/quarterly/yearly reporting of data on all pertinent parameters. Presenting ideas/data/reports/issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.) Data driven decision-making at technical and operational levels for a smooth functioning of the team Collaborate effectively with all stakeholders/functions