Process Manager

Key Responsibilities:

• Encourage teams to critically evaluate current procedures for effectiveness, quality, and simplification.
• Identify and analyse problematic business processes to recommend improvements.
• Lead a team responsible for process evaluation, design, and re-design.
• Create and implement action plans for process improvements and track operational data to identify opportunities.
• Conduct post-implementation analysis to ensure quality, efficiency, and ongoing improvement.
• Maintain accurate and up-to-date process-related documentation for management and client reference.
• Provide training sessions for newly implemented procedures as needed.
• Deliver technical and innovative business insights to enhance operational effectiveness.
• Demonstrate strong understanding of company products and business lines.
• Handle clients effectively and ensure KPIs are consistently met.
• Prior experience with e-commerce platforms will be considered a plus.

Preferred candidate profile

• Graduate / B.Tech / M.Tech / MBA (minimum 70% academic score required).
• 6+ years of experience in process management.
• Prior experience in Sales/Business Development is preferred.
• Hands-on experience in client handling and performance metrics (KPIs).
• Strong analytical, troubleshooting, and problem-solving skills.
• Proven ability to lead cross-functional teams and coordinate operations.
• Flexibility to work on weekends and after hours, as needed.
• Proficiency in

  Advanced Excel

  is required.

If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339