Process Manager

Job Description

Key Responsibilities: Encourage teams to critically evaluate current procedures for effectiveness, quality, and simplification. Identify and analyse problematic business processes to recommend improvements. Lead a team responsible for process evaluation, design, and re-design. Create and implement action plans for process improvements and track operational data to identify opportunities. Conduct post-implementation analysis to ensure quality, efficiency, and ongoing improvement. Maintain accurate and up-to-date process-related documentation for management and client reference. Provide training sessions for newly implemented procedures as needed. Deliver technical and innovative business insights to enhance operational effectiveness. Demonstrate strong understanding of company products and business lines. Handle clients effectively and ensure KPIs are consistently met. Prior experience with e-commerce platforms will be considered a plus. Preferred candidate profile Graduate / B.Tech / M.Tech / MBA (minimum 70% academic score required). 6+ years of experience in process management. Prior experience in Sales/Business Development is preferred. Hands-on experience in client handling and performance metrics (KPIs). Strong analytical, troubleshooting, and problem-solving skills. Proven ability to lead cross-functional teams and coordinate operations. Flexibility to work on weekends and after hours, as needed. Proficiency in Advanced Excel is required. If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339