Process Lead

Job summary:

To lead strategic initiatives in the Business Banking Assets division focused on process simplification, regulatory compliance, audit management, and cross-functional collaboration. This matrix role involves working closely with Policy, Customer Experience, Credit, Risk, Legal, Compliance, and Business teams to drive operational excellence and ensure alignment with regulatory and organizational standards.

Key Responsibilities:

• Lead process simplification initiatives across lending operations to enhance efficiency and customer experience.
• Monitor and interpret RBI circulars and regulatory updates impacting the lending business, ensuring timely dissemination and implementation.
• Manage audit requirements including coordination, response preparation, and closure of audit observations.
• Collaborate with frontline sales teams to identify operational challenges and implement process improvements.
• Work extensively with Legal teams on property and loan-related process simplification and documentation.
• Engage with Compliance to ensure adherence to regulatory frameworks and internal policies.
• Coordinate with Policy, Credit, Risk, and Customer Experience teams to align operational processes with strategic goals.
• Drive process re-engineering initiatives to optimize workflows and reduce turnaround times.
• Lead and mentor a team of 5 direct reports, fostering a culture of accountability and continuous improvement

Key Skills required:

• Strong understanding of RBI regulations and compliance requirements.
• Proven experience in process re-engineering and operational risk management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to manage audits and regulatory interactions effectively.
• Leadership experience with team management and mentoring capabilities.
• Analytical mindset with attention to detail and documentation.
• Internal Relationship: He/she would also need to work with different teams within the bank to better the product and also create relevant MIS’s/data to drive business objectives
• Market: He/she should be alert on competition products viz. other banks/NBFC and augment the presence and penetration of the Kotak brand in the target market. Gathering and analysis of market and competition data needs to be done on an ongoing basis