Process Lead

Infosys BPM Limited

4 - 8 years

2 - 5 Lacs

Bengaluru / Bangalore Karnataka India

Posted:4 days ago| Platform: Foundit logo

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On-site

Job Type

Full Time

Job Description

Responsibilities Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc. Monitoring team's performance against the agreed SLAs Escalation Management Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times Train and develop team members Provide constructive feedback to team members to improve their performance Create developmental plans for each team member Create the back-up plan for handling of unforeseen or seasonal volume fluctuations Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments

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