Process Improvement Consultant

About the role:

As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.

Roles and Responsibilities:

• Lead strategic and tactical change programmes delivering step change improvements to our payroll process
• Analysing the payroll process and challenging teams so we can standardise and automate our business processes
• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
• Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.
• Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.
• Support Zellis initiated programmes with process expertise in structured improvement methods and tools.
• Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Essential Skills, knowledge and expertise:

• Employees with 5+ years of experience in process improvement projects (Process improvement as a major role)
• Experience with Six Sigma or equivalent Lean Certification.
• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels
• Demonstrable experiencing partnering and influencing across teams
• Experience with Microsoft Excel, Word and Powerpoint
• Experience in Visio will be an added advantage
• Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
• Structured and analytical – using data to drive decision making
• Experience with payroll processing (Optional)
• Clear creative thinker – able to see the bigger picture.
• Curious – looking at best practice exists and how this can be applied.
• Completer finisher – to ensure change is embedded and measured ongoing
• Leadership – ability to lead and challenge other teams
• Ability to work at pace, achieving set deadlines with attention to detail.
• Able to demonstrate good organisational and time management skills