Process Improvement Consultant

Our client

Summary:

Responsibilities:

• Identify bottlenecks in sales and ARM processes; implement data-driven improvements.
• Apply Lean Six Sigma principles to reduce waste and eliminate non-value-added activities.
• Standardize workflows across teams, regions, and product lines to ensure consistency and scalability.
• Use design thinking to facilitate workflow design, particularly ticketing systems.
• Establish and monitor key performance indicators (KPIs) for sales, ARM, and operational functions.
• Build and maintain data models and dashboards (e.g., Power BI) to track:
• Sales performance and pipeline health
• Account growth, forecasting, and business reviews
• SLA adherence, exceptions, and corrective actions
• Analyze ticketing system data to identify trends, root causes, and develop action plans.
• Bridge Sales, ARM, and Operations by aligning goals and processes across marketing, finance, and supply chain.
• Improve post-sale handoffs and service delivery to enhance customer satisfaction and retention.
• Highlight process gaps, inefficiencies, and follow-up needs to stakeholders.
• Training & Leadership
• Promote Six Sigma and Lean leadership practices across teams.
• Support training initiatives to embed a continuous improvement culture.

Qualifications:

• Lean Six Sigma Green Belt or higher preferred.
• Proven experience in sales operations and process improvement.
• Proficiency in Power BI or similar data visualization tools.
• Strong analytical, facilitation, and communication skills.

ESG Statement:

Work Mode: Hybrid

Shift Time: 1pm to 10pm