Process Auditor

Job Title: Process Auditor

Department: Operations / Quality Assurance

Location: Rajasthan

Job Summary:

We are seeking a detail-oriented and experienced Process Auditor to oversee and improve the operational processes across our gold jewellery showrooms. The ideal candidate will be responsible for auditing daily showroom activities, evaluating the performance of the sales and CRM teams, ensuring compliance with standard operating procedures (SOPs), and supporting training and cultural alignment across teams.

Key Responsibilities:

• Conduct regular audits of showroom operations to ensure adherence to internal SOPs, safety standards, and customer service protocols.
• Evaluate the performance and compliance of the Sales, CRM, and Showroom teams.
• Identify process gaps, inefficiencies, and compliance issues, and recommend improvements.
• Assist in implementing corrective action plans and tracking their effectiveness.
• Conduct on-ground training sessions for staff to improve sales processes, customer interaction, and showroom discipline.
• Work closely with showroom managers to ensure a professional and accountable work culture.
• Submit detailed audit reports and findings to senior management on a regular basis.
• Maintain confidentiality and integrity while dealing with sensitive operational data.

Key Skills Required:

• Strong knowledge of retail operations, preferably in the jewellery or luxury retail sector.
• Excellent auditing, analytical, and problem-solving skills.
• Ability to manage and coordinate with cross-functional teams.
• Strong communication skills (verbal and written).
• Proficiency in Microsoft Excel, Word, and reporting tools.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 3–5 years of experience in auditing, retail operations, or showroom management.
• Prior experience in a jwellery retail environment will be an added advantage.

Work Environments

• Flexibility in work hours during audits and showroom assessments.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Work Location: In person

Speak with the employer
+91 9784028452