Process Associate

Prodapt Solutions

1 - 4 years

1 - 4 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

customer service crm software sales activities customer support crm non voice process chat process cold calling pivot table vlookup business development chat support sales driving sales marketing lead generation email support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Associate Chennai, India Operations 17094 Overview We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to effectively upsell products and services to enhance customer experience and drive sales. Responsibilities - Customer Support - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Upselling - Identify opportunities to upsell additional products or services during customer interactions. - Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets. - Process Adherence - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Requirements Previous experience in a customer service or chat support role, preferably in the telecom industry. - Proven track record of upselling and achieving sales targets is a plus. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. FlexibilityWilling to work in rotational night shift.

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Prodapt Solutions

Software Development

Chennai Tamilnadu

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Process Associate