0 - 5 years

0 - 3 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle calls, emails, or chats efficiently.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally.
  • Respond to customer inquiries via phone, email, or chat in a timely manner.
  • Resolve customer complaints and provide appropriate solutions.
  • Maintain accurate records of customer interactions and feedback.
  • Follow up on unresolved issues to ensure customer satisfaction.
  • Coordinate with internal departments to resolve customer issues.
  • Meet performance targets related to quality, efficiency, and customer satisfaction.

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