Kwikster Innovative Optimisations

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle calls, emails, or chats efficiently. Key Responsibilities: Handle inbound and outbound customer calls professionally. Respond to customer inquiries via phone, email, or chat in a timely manner. Resolve customer complaints and provide appropriate solutions. Maintain accurate records of customer interactions and feedback. Follow up on unresolved issues to ensure customer satisfaction. Coordinate with internal departments to resolve customer issues. Meet performance targets related to quality, efficiency, and customer satisfaction.