Process Associate

Position:

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Company Overview:

MSBC Group

Process Associate – Back Office Project

Process Associate

Key Responsibilities:

• Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
• Enter order and quotation details into designated software systems, maintaining error-free documentation.
• Ensure all processed orders meet the quality benchmarks established by the client and the company.
• Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
• Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
• Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
• Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.

Skills & Qualifications:

• 1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus).
• Strong proficiency in data entry with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbal and written, to manage client interactions effectively.
• A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment.
• Flexibility to work UK business hours. (12:30pm - 10:30pm)

What We Offer:

• Global career exposure and the opportunity to work onsite.
• Collaborative and innovation-driven work culture.
• Competitive compensation and other perks & benefits.
• A platform to grow into a client-facing leadership role.