1032 Probing Jobs - Page 41

Join us as an HR Case Consultant Join us in a fast-paced role, where you’ll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levelsYou'll manage a diverse portfolio of HR cases and live chats, including disciplinary, grievance and absenceIt’s an opportunity to be recognized for your expertise and your ability to provide proactive support to our businessWe're offering this role at associate level What you'll do As an HR Case Consultant, you’ll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters. We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices. Additionally, You’ll Be Leading or contributing to project activity to enhance our serviceUsing skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actionsManaging allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the caseProactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer The skills you'll need To be successful in this role, you’ll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching. Crucially, you’ll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business. Additionally, You’ll Need A thorough working knowledge of HR policies and procedures and employment law interpretationAn excellent understanding of health and safety and reasonable adjustments and health benefit schemesThe ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits casesA background of working with stakeholders to improve the service proposition and improve business line manager capabilityThe ability to balance multiple and conflicting priorities

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. The Primary Purpose Of This Role Is To Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift.Application/Infrastructure/Database monitoring.Assess the nature of product or service issues and resolve support problems Skills Required Excellent communication skills. Good analytical and troubleshooting skills. Application/Infrastructure/Database monitoring experience would be an added advantage. Perks CTC: ₹21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of ₹4 to ₹4.5 LPA. Shifts Ready to work in US shifts with Saturday and Sunday off. Qualifications Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. The primary purpose of this role is to: Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application/Infrastructure/Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required: Excellent communication skills. Good analytical and troubleshooting skills. Application/Infrastructure/Database monitoring experience would be an added advantage. Perks: CTC: ₹21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of ₹4 to ₹4.5 LPA. Shifts: Ready to work in US shifts with Saturday and Sunday off . Qualifications : Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. #LI-SM1 #LI-Onsite Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Job description Job Overview:We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts)Experience: 2+ YearsShift Timing: As per US Time Zones ( Monday to Friday)Joining: 15-30 DaysRelocation benefits are provided for outstation candidates. Requirements:Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, and previous employment documentation cleared. Responsibilities: Responsible for sourcing the profiles from various job portals.Aligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer: Impact: Your work will directly contribute to the success of our global operations. Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally. Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies. Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices. Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees Job Description The Representative Customer Service position interfaces with customers via inbound calls or Emails. This position provides customer service support and resolution of routine problems regarding client's product or services. Language - Good communication skill in English is required Mandate: Minimum of 2.5 Yrs of Inbound Call Centre Experience Education - Graduate/Undergraduate Shift – Night Shift Week off – Saturday & Sunday Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Learning the Tools & required knowledge in handling the Query / Requests/ Complaints of Customer in solving their issues. Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services to improve on Sales Track, document and retrieve information for Customers Q/R/C to resolve. Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Associate - Manufacturing (CNC Turning & Inspection) Ahmedabad, INDIA | Position Code: 1207DA About the Role: We are looking for an Associate - Manufacturing (CNC Turning & Inspection), who thrives in a high performance and fast paced technical environment. As an Associate within the Manufacturing (CNC Turning & Inspection) team, you will be responsible for independently performing most function tasks, ensuring that our customer receives a great product. What you'll deliver: Work to team plan & deliver your tasks on-time & within budget Evaluate your work progress to the plan and make required course corrections Inward inspection of incoming material for cnc turning Pre-turning & setting of work-holding as per turning strategy defined in process documentation Accurately build cutting tools as per tool list and set the job on machine as per process documentation Understand turning strategy and ensure safe and efficient operation of 3-5 Axis CNC machines Understand part's form, fit and function in assembly and it's function Ensure that required aesthetic and dimensional accuracy is achieved during turning process Deburr, clean and inspect machined part to validate that all required characteristics are fully achieved Optimise turning efficiency with regular machine maintenance & Cutting Tool Krib organisation Duly complete operation, inspection and quality systems documentation Work with Design, APQP and Assembly team to ensure that customer requirements are met Swiftly resolve non-conformance to minimise impact on project objectives Deliver your work 'right first time' & 'on time in full' Understand project goals and objectives and complete your task within budget Follow processes, standard operating procedure (SOP) and apply best practices in your work Follow function's performance and improvement processes in your work Apply lean & 5S visual work environment principles in your work Align your work to meet your KPIs to achieve your growth goals Evaluate your KPI trend and implement required course corrections Utilise learning material & proactively participate in discussion forums Make your learning program to enhance your skills & knowledge Make & implement your performance & economic growth plan What you'll need: Passion for our Vision: Transform Manufacturing 2+ years of total working experience in related domain In-depth domain knowledge gained at an education institution or self-learnt Proficient knowledge of 3-5 Axis turning and cutting strategies of highly complex metallic components Proficient knowledge of full manufacturing cycle of large and complex assembly at very high-quality level Proficient knowledge of one off/low volume turning best practices & manual G & M code programming Proficient knowledge of 3-5 Axis machine operations using Siemens and Fanuc machine control systems Proficient knowledge of GD&T, fits and tolerances, aerospace materials, special processes & treatments Proficient understanding of quality management systems and ISO9001/AS9100 standards Proficient understanding of lean & six sigma principles Proficiency in engineering fundamentals and emerging technologies Proficient ability to identify risks, manage them and implement mitigating actions Flexibility to go beyond normal work hours in time of need and support other functions Must have: Attitude to positively work with cross functional teams Respectful behaviour and willingness to adapt company code of conduct Attitude to learn, do your best work and grow Initiative and courage to explore new ideas and learn from the mistakes Perfectionist approach and meticulous to the finest detail in everything that you do Clear and concise written & verbal English language communication as well as presentation skills Proficiency in Excel, Outlook, PowerPoint, Teams and other MS Office software Readiness work in different shifts to support customers in different time zone Nice to have: Proficient knowledge of CNC Machine maintenance & calibration Proficient knowledge of conventional machines like drilling, milling, lathe, surface, and cylindrical grinders Proficient knowledge of IOT application in turning operation Proficient knowledge of on-machine probing cycles and programming Experience of working with leading ERP software like - Epicor / SAP / NetSuite Great sense of humour

Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together. The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center. Responsibilities: Serve as a first point-of-contact for current and former employees’ questions on HR policies and/or processes Maintain working knowledge of HR processes to answer customers’ questions Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions Works closely with the payroll department and subject matter experts in HR to resolve employee problems Follow through to ensure that each case is fully resolved Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation. Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) Provide internal / external audit support, e.g. collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.) Performs all work in accordance with established HR Service Center standards. Performs related work as assigned Qualifications: Requires a HS diploma or GED; Associate’s degree a plus Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points Ability to learn and navigate new software quickly English compulsory and other languages a plus To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 1+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 20 LPA ( As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: communication,us healthcare recruitment,database management,us visa terms and process,us employment legal requirements,candidate screening,interview scheduling,job portals,sourcing candidates,job portal search,healthcare recruiting,interview coordination,us visa terms and processes,negotiation skills,understanding of healthcare requirements,screening,high-paced environment,boolean search,sourcing profiles,us visa process,sourcing,boolean search strings,team collaboration,punctuality,healthcare recruitment,us visa,screening profiles,punctual,communication skills,recruiter,client handling,interpersonal skills,sourcing skills,us employment law,team player,time management,candidate sourcing,teamwork,us visa process knowledge,us healthcare clients,healthcare,us visa terms,executive search,us healthcare,discipline,social media sourcing,us visa knowledge,us visa and employment requirements,negotiation,excellent communication,cold calling,excellent communication skills

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Team Lead/Assistant Manager: 1 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 1+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 20 LPA ( As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 01 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: communication,us healthcare recruitment,database management,us visa terms and process,us employment legal requirements,candidate screening,interview scheduling,job portals,sourcing candidates,job portal search,healthcare recruiting,interview coordination,us visa terms and processes,negotiation skills,understanding of healthcare requirements,screening,high-paced environment,boolean search,sourcing profiles,us visa process,sourcing,boolean search strings,team collaboration,punctuality,healthcare recruitment,us visa,screening profiles,punctual,communication skills,recruiter,client handling,interpersonal skills,sourcing skills,us employment law,team player,time management,candidate sourcing,teamwork,us visa process knowledge,us healthcare clients,healthcare,us visa terms,executive search,us healthcare,discipline,social media sourcing,us visa knowledge,us visa and employment requirements,negotiation,excellent communication,cold calling,excellent communication skills

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 2+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 11 LPA (As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: job portal search,boolean search strings,us healthcare clients,us visa knowledge,us visa terms,us visa understanding,excellent communication,us visa process knowledge,cold calling,client handling,us healthcare recruiting,healthcare recruitment,interview coordination,job portals,job portals proficiency,executive search,us healthcare recruitment,interview scheduling,adaptability to new systems,team collaboration,sourcing candidates,team player,high-paced environment,communication skills,us visa and employment requirements,employment legal requirements,us employment legal requirements,recruiter,us visa process,healthcare recruiting,teamwork,us visa terms knowledge,healthcare,sourcing skills,communication,us employment law,boolean search,us healthcare,negotiation skills,candidate screening,screening,punctuality,negotiation,us visa,database management,punctual,interpersonal skills,social media sourcing,visa processing,discipline,sourcing,us visa terms and process,excellent communication skills,interviews coordination

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 2+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 11 LPA (As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: job portal search,boolean search strings,us healthcare clients,us visa knowledge,us visa terms,us visa understanding,excellent communication,us visa process knowledge,cold calling,client handling,us healthcare recruiting,healthcare recruitment,interview coordination,job portals,job portals proficiency,executive search,us healthcare recruitment,interview scheduling,adaptability to new systems,team collaboration,sourcing candidates,team player,high-paced environment,communication skills,us visa and employment requirements,employment legal requirements,us employment legal requirements,recruiter,us visa process,healthcare recruiting,teamwork,us visa terms knowledge,healthcare,sourcing skills,communication,us employment law,boolean search,us healthcare,negotiation skills,candidate screening,screening,punctuality,negotiation,us visa,database management,punctual,interpersonal skills,social media sourcing,visa processing,discipline,sourcing,us visa terms and process,excellent communication skills,interviews coordination

Job Description As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent verbal and written communication skills in English.Previous experience in a customer service and sales role, preferably in a call center environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Job Title: Associate Recruiter Department: US Staffing (Non-IT) Work Location: Chennai Salary range: 3.6 - 4 LPA + Performance Incentives Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Company LinkedIn URL- https://www.linkedin.com/company/synectics-inc./ Eligibility Criteria Bachelors or Masters (any discipline) Fresher's are eligible to apply Prior experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for Engineering, Banking, Finance, Automotive, Aerospace, and Construction based industries. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Collaborate closely with hiring managers to understand job requirements, skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Employ creative sourcing strategies to identify passive candidates and build a strong talent pipeline. Perks & Benefits Cab drop facility for women employees (Upto 15 km radius). Complimentary dinner service for all night shift employees. Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Our Path Of Growth 2022: Synectics - A pivotal year as we welcomed Synectics, Inc. into the W3Global family. This strategic acquisition brought aboard a distinguished staffing and recruitment powerhouse headquartered in Chicago. 2018: Protouch Staffing (Healthcare) - In 2018, our reach extended further with the acquisition of Protouch Staffing, a specialized force in healthcare staffing solutions. Protouch started back in 1989 in TX, focused on employing qualified nurses, Physical therapists, and other healthcare professionals specializing in Permanent, Temporary, Per-diem and Travel staffing across the United States. 2017: TalentPathway - A significant milestone in 2017, the birth of TalentPathway (TP), which opened new avenues through an advanced ATS (Advanced Tracking System), charting the path to seamless recruitment. 2006: W3Global - Our inception year, 2006, marked the creation of W3Global, initially focused on delivering workforce solutions for both IT and non-IT clients. Spanning The Globe Our presence resonates across the world, encompassing key regions such as the USA, Canada, UK, India, Poland, and Australia and growing. This global reach positions us as a bridge connecting talent and opportunity on an international scale. Embrace the W3Global advantage, where every step is a stride toward simplified staffing solutions. Experience staffing reimagined - because placing individuals in their ultimate work roles is not just our commitment, it's our passion.

Job Title: Associate Recruiter Department: US Staffing (Non-IT) Work Location: Chennai Salary range: 3.6 - 4 LPA + Performance Incentives Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Company LinkedIn URL- https://in.linkedin.com/company/w3global Eligibility Criteria Bachelors or Masters (any discipline) Fresher's are eligible to apply Prior experience in International Voice Process (US/ UK/ Australia) is a plus! Role And Responsibilities Source, identify, and engage top-quality candidates for Engineering, Banking, Finance, Automotive, Aerospace, and Construction based industries. Conduct in-depth screening and probe the right questions to understand the candidate's profile and assess them by probing to evaluate candidates' skills and qualifications. Collaborate closely with hiring managers to understand job requirements, skills, and qualifications needed for each role. Conduct comprehensive candidate searches through various databases, social media platforms, and professional networks. Employ creative sourcing strategies to identify passive candidates and build a strong talent pipeline. Perks & Benefits Cab drop facility for women employees (Upto 15 km radius). Complimentary dinner service for all night shift employees. Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Our Path Of Growth 2022: Synectics - A pivotal year as we welcomed Synectics, Inc. into the W3Global family. This strategic acquisition brought aboard a distinguished staffing and recruitment powerhouse headquartered in Chicago. 2018: Protouch Staffing (Healthcare) - In 2018, our reach extended further with the acquisition of Protouch Staffing, a specialized force in healthcare staffing solutions. Protouch started back in 1989 in TX, focused on employing qualified nurses, Physical therapists, and other healthcare professionals specializing in Permanent, Temporary, Per-diem and Travel staffing across the United States. 2017: TalentPathway - A significant milestone in 2017, the birth of TalentPathway (TP), which opened new avenues through an advanced ATS (Advanced Tracking System), charting the path to seamless recruitment. 2006: W3Global - Our inception year, 2006, marked the creation of W3Global, initially focused on delivering workforce solutions for both IT and non-IT clients. Spanning The Globe Our presence resonates across the world, encompassing key regions such as the USA, Canada, UK, India, Poland, and Australia and growing. This global reach positions us as a bridge connecting talent and opportunity on an international scale. Embrace the W3Global advantage, where every step is a stride toward simplified staffing solutions. Experience staffing reimagined - because placing individuals in their ultimate work roles is not just our commitment, it's our passion.

Job Description: 1) Conduct outbound sales calls to potential customers.2) Promote and sell our products effectively.3) Achieve and exceed daily/weekly/monthly sales targets.4) Ensuring KPIs are followed and managed on daily basis.5) Create follow ups, maintain lead status and filter warm leads for sales. 6) Probing to understand customer requirements.7) Having an experience to deliver consistent sales performance Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Description JOB DESCRIPTION As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.Meeting or exceeding individual and team sales targets.Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent verbal and written communication skills in English.Previous experience in a customer service and sales role, preferably in a call center environment.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and the ability to think on your feet.Comfortable working in a fast-paced environment.Flexibility to work in rotational shifts, including evenings, weekends, and holidays.Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description Profile:- Telesales Executive Location :- Sector - 34, Near Hero Honda Chowk, Gurgaon Experience: 8 Months - 2 Year in Online Product Sales Gender:- Male, Female Qualification:- Any _ Salary :- ₹ 21,000 to 22,000+ Incentive _ Benefits :- PF, ESIC Working days:- 26 Week Off:- 4 Off Roles and responsibilities 1) Conduct outbound sales calls to potential customers. 2) Promote and sell our products effectively. 3) Achieve and exceed daily/weekly/monthly sales targets. 4) Ensuring KPIs are followed and managed on daily basis. 5) Create follow ups, maintain lead status and filter warm leads for sales. 6) Probing to understand customer requirements. 7) Having an experience to deliver consistent sales performance * Any Query Call Hr Team * Thanks & Regards HR Team _ 7217639910/ 9266364505 _ Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person

Job Description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Multiple Positions Healthcare Sourcer Specialist: 5 Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 2+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Package: Between 7 - 11 LPA (As per position and experience) Joining: Immediate to 15 days Relocation benefits provided for outstation candidates. Requirements Must have at least 02 year plus experience in handling Healthcare US clients.Possess an understanding of US visa terms, process, and US employment legal requirements.Excellent communication skills; verbal and written.Must be a graduate in any disciplineMust have all education, previous employment documentation cleared. Responsibilities Responsible for sourcing the profiles from various job portals.Alligning interviews with the POC.Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US.Sourcing candidates using different portals based on the job description and the skill set requirements.Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search.Screening the profiles according to the job description while asking relevant probing questions.Discussing and negotiating the pay rate and the employment type with the candidate.Submitting relevant profiles to the client while supporting other requisitions simultaneouslyConducting cold calls and maintaining a database to follow up with potential candidatesGood sourcing skills with the ability to create Boolean search strings.Excellent Communication and interpersonal skills.Team PlayerDisciplined and Punctual.Ready to work in a high-paced environment and learn new systems, tools, and technology Skills: sourcing,punctuality,punctual,healthcare,us visa terms,database management,candidate screening,high-paced environment,communication,excellent communication skills,us visa knowledge,recruiter,sourcing skills,team collaboration,interpersonal skills,interview scheduling,us healthcare clients,client handling,us visa understanding,employment legal requirements,sourcing candidates,executive search,us employment law,teamwork,healthcare recruiting,us healthcare recruitment,job portal search,team player,us healthcare recruiting,job portals proficiency,boolean search,visa processing,us visa terms and process,excellent communication,us visa process,us visa and employment requirements,screening,adaptability to new systems,job portals,communication skills,interview coordination,social media sourcing,boolean search strings,us employment legal requirements,us healthcare,us visa,negotiation skills,interviews coordination,healthcare recruitment,us visa terms knowledge,discipline,negotiation,us visa process knowledge,cold calling

Position: IT Business Analyst Location : Duvvada, Sez,Visakhapatnam,Andhra Pradesh Job Type: Fulltime The Business Analyst is responsible for eliciting and translating business requirements from internal customers (business users) into functional and non-functional requirements to be used by software development teams or vendors in support of delivering the technical solutions to meet the business objectives. Solutions include Information Technology based solutions from low to high levels of complexity. Works as a liaison between business users and technical staff to facilitate communication and ensure an understanding of the requirements. Participates in the development or procurement process as the requirements liaison between the business customer and the development team and/or vendor. Translate business needs into system requirements and change requests by working closely with project sponsors and business owners to understand business processes and recommend innovative solutions. Applies best practices and established standards to elicit, analyze, document, validate and communicate requirements, business processes, and business rules. Applies best practices and established standards to manage requirements artefacts throughout the development/procurement lifecycle. Coordinates requirements clarification and resolution of issues/concerns identified by all stakeholders, and updates requirements artefacts to reflect the resolution. Documents the technical design of business systems solutions. Designs or prototype components such as the user interface, reports, workflows, etc. to effectively translate business requirements into functional requirements for developers or support vendors. Assimilates, integrates, and interfaces technical knowledge with business/systems requirements. Business Intelligence: responsible for applying business process knowledge and data analytics to develop, recommend and communicate timely, accurate, relevant, and actionable insights to support business decisions and objectives. Uses knowledge of business and data to discover and/or anticipate problems or opportunities where data can be leveraged to address the need. Asks probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management). Documents reporting and BI requirements to facilitate the translation of technology solutions to meet the defined business objectives. Conducts verification of IT solutions to ensure user requirements and business value is achieved. Work closely with training managers and facilitators to define requirements to deliver the training to support the business needs. Organise and lead productive meetings with focus on stakeholders’ satisfaction. Team Management and Development of People: Required to supervise cross functional teams seconded to handle project related assignments such as User Acceptance testing, requirements analyses etc. for projects with long duration, the incumbent may be required to administer Performance Management Review updates for assigned testing staff during the year. Ensures the development and maintenance of technical skills, knowledge of bank products/services, policies and procedures to ensure service quality standards of IT and Business users. Initiative and Productivity Ensure that all system management policies and procedures employed by the bank are used and adhered to. Demonstrate service sensitivity in assisting and ensuring that technical decisions minimizes negative impact on the end users and our customers. Provides expert knowledge representation of the IT unit in cross-departmental project teams, providing a high level of IT consultative services during the project initiation and implementation process where creative, innovative and insightful technical guidance in the area of specialty is required. Understand which resources would be appropriate to help define and validate both requirements and specifications within a given project/product scope. Spearhead technical solution that will drive innovation and improvements that will result in changes to current methods, procedures and processes for the business as follows: Actively research and test new technologies to drive business recommendations through project or business case proposals. Drive innovations or improvements in specialty areas. Collaborate with intra and inter departmental peers to understand challenges or opportunities and design solutions to address. Minimum Qualifications Education Bachelor’s degree in Computer Science or a related technical discipline Completion of formal training in Business Analysis; including Requirements Elicitation and User Acceptance Testing Experience At least three years’ experience providing Business Analysis for Software Implementations with focus on IT and technical projects; specifically, in the areas of requirements elicitation, user acceptance testing and business case review and documentation Proficient in MS Office (Word, Excel, PowerPoint, Visio & MS Project) and related productivity tools. Job Type: Full-time Pay: ₹600,000.00 - ₹1,500,000.00 per year Application Question(s): How many years of experience do you have as a Business Analyst? a)5 years b)5+ years Can you start immediately for this role? a)Yes b)No Can you relocate to Visakhapatnam? a)Yes b)No Do you have experience working on banking domain? a)Yes b)No Work Location: In person

JOB DESCRIPTION: Job Description: The Executive Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience – Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Expected Candidate Profile: Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate in English, Hindi & Kannada, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Willing to work 6 days in a week Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Interview Details: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Walk in for an interview any day from Monday to Saturday, between 10 AM and 5 PM, and walk out with your Selection Letter! No prior appointment is needed—just step in and grab the opportunity! Office Address: Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Description Supervisor Are you positive, motivated, and ready to learn in a fast-paced call center environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. The Supervisor provides world-class support to the call center agents and our clients, customers, as well as consistently driving to exceed performance targets. In this role, you will support and develop ResultsCX Associates by providing and delivering a best-in-class level of coaching in areas of call center performance, customer service, technology, and professional development. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX Call Center Heathcare - Voice/inbound call experience a MUST Rotational schedule - including overnights Onsite work In this role you will: Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation Identify, Prioritize and Coach agent development areas Document account resolutions, issues, and general notes. Assist agents with functionality and basic troubleshooting of product or account issues for the customers Maintain target levels of performance required by the client Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings. Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale. Help maintain a good team and working environment Multitask, listen, input data, probes, and proves solutions to the agents. Ensure that all Agent reference materials are up to date. Undertake duties of a general nature or additional tasks as business requires from time to time Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required. Ensure that agents have working equipment and all items needed to do their job We are looking for someone who has: Consistent attendance and punctuality. Strong English communication skills written and verbal. Previous experience in a similar role in the BPO industry Experience as a Mentor. Ability to exceed KPI’s. Proficient knowledge of inbound contact center environment. Excellent phone skills, customer service skills, analytical and troubleshooting expertise. Solid verbal and written communication skills. The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner. A flexible schedule. Analytical and troubleshooting expertise. Ability to develop and motivate a team. Superb listening, probing, negotiation and de-escalation skills About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

JOB DESCRIPTION: Job Description: The Senior Executive Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience – Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Expected Candidate Profile: Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate in English, Hindi & Kannada, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Willing to work 6 days in a week Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Interview Details: Walk in for an interview any day from Monday to Saturday, between 10 AM and 5 PM, and walk out with your Selection Letter! No prior appointment is needed—just step in and grab the opportunity! Office Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: 1. The nature of the job will include accessing explicit content that includes text, picture, video etc. 2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. 3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Chandigarh - DLF IT, Tower E, Lvl 2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Customer Service and Support Location Chandigarh, India Job Title: Customer Service Representative Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: 1. The nature of the job will include accessing explicit content that includes text, picture, video etc. 2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. 3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/ Location: IND Chandigarh - DLF IT, Tower E, Lvl 2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents