Principle Product Manager

About ORI:-

Airtel, Vodafone Idea, TVS, IndiGo, IKEA, Asus, Tata AIG

Our mission (practical and product-driven):

• Drive topline revenue for clients, not just reduce costs - renewals, collections, upgrades, and sales.
• Productize features for faster execution via self‑serve dashboards so customers can set up, iterate, and scale without waiting on us.
• Build defensible moats - data feedback loops, platform primitives, and integrations that compound advantage over time.

Job Profile:-

We’re hiring a Senior Product Manager to own zero‑to‑one and one‑to‑scale bets across our voice platform (LLMs + STT/TTS + telephony), turning fuzzy problems into shipped, reliable capabilities that move business KPIs at enterprise scale. You’ll partner closely with Engineering, Design, and GTM to deliver self-serve workflows customers love, while keeping quality, speed, and cost in balance.

You Will Be Responsible For:-

Product Strategy & Prioritization

• Define a clear product vision and roadmap; translate goals into outcomes and guide initiatives from discovery to launch and iteration.
• Sequence now/next/later using explicit impact/effort/risk trade‑offs; maintain crisp decision rationale and cross‑team alignment.

Platform & Self‑Serve Workflows

• Shape intuitive self‑serve experiences (dashboards, configuration, testing) that enable customers to set up, experiment, and scale independently.
• Establish opinionated defaults and templates that balance speed, safety, and flexibility.

Quality, Growth & Measurement

• Uplevel agent performance across reliability, responsiveness, accuracy, and conversion.
• Design experiments, metrics, and feedback loops that turn learning into measurable improvement.

Analytics & Insight to Action

• Transform conversation data into actionable insights and close the loop with product changes (e.g., knowledge updates, prompt improvements, playbook refinements).

Integrations & Ecosystem

• Evolve the platform’s integration surface and partner ecosystem to unlock customer workflows and compound value over time.

Competitive Strategy & Moat Building

• Maintain a clear market perspective; articulate differentiation and build durable advantages through data, platform capabilities, and speed of execution.

Enterprise Readiness & Operational Excellence

• Champion security, privacy, and compliance; drive reliability standards and operational rigor across the stack.

Customer Experience Design

• Partner with Design to craft human‑centered experiences across setup, testing, and live operations, making complex tasks feel simple.

Cross‑Functional Leadership

• Collaborate closely with Engineering, Design, Sales, and Customer Success; communicate clearly, align stakeholders, and unblock execution.

You’ll be great if you have

• 8-10 years in product (senior/lead) with AI/ML, voice, contact center, or real‑time products in B2B/enterprise.
• Shipped LLM‑powered workflows or agents (prompt/RAG, evaluation, safety, A/B testing) and can articulate model trade‑offs.
• Comfortable with telephony concepts, experimentation, and cost‑reliability trade‑offs.
• Evidence of revenue‑centric thinking - real stories where you moved renewal/collection/win‑rate (not just usage).
• Strong systems sense: queues, back‑pressure, warm pools vs cold start, cost envelopes, reliability engineering.
• Flawless execution: PRDs with clear trade‑offs, specs engineers love, and experiments that isolate causality.
• Enterprise stakeholder skills: discovery, solutioning, objection handling, and crisp exec storytelling.

Bonus

• MBA or comparable business training.
• Designed/owned pricing & packaging for enterprise AI/voice products.
• Led competitive win/loss programs or platform ecosystem partnerships.

How we work

• High‑energy, value‑focused culture: small teams, high ownership, rapid iterations, bias for shipping.
• Proficient, growth‑minded peers who challenge and elevate your craft; leadership that empowers action and learning.
• A platform where you can influence product direction, ship at pace, and see measurable customer impact.
• Customer time: we spend real time with enterprise users & ops teams - field insight beats conjecture.

This role offers the opportunity to lead the strategy and development of cutting-edge AI-driven products, driving innovation and directly shaping client success.