Presales Consultant – End User Services (EUS)

Presales Consultant – End User Services (EUS)

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About Infinite

Infinite is a global technology solutions provider empowering organizations to accelerate digital transformation. With deep expertise across healthcare, financial services, insurance, and other industries, Infinite delivers cutting-edge IT services and solutions that drive business outcomes.

Role Overview

Assistant Manager – EUS (End User Services)

Key Responsibilities

Pre-Sales & Business Development

• Manage end-to-end bid support including

  RFP/RFI responses, proposals, solution documentation

  , and client presentations.
• Support creation of EUS solutions covering

  IT Service Desk, EUC, Workplace Modernization, Collaboration, Mobility, and EUEM

  .
• Prepare

  effort estimation, cost modelling, and pricing strategy

  for competitive EUS deals.
• Participate in

  client workshops, due diligence sessions, and proposal defence meetings

  .
• Conduct business and market analysis to identify

  emerging trends in end-user services and digital workplace transformation

  .

Solution & Stakeholder Engagement

• Collaborate with internal teams across

  sales, delivery, alliances, and product partners

  to build differentiated EUS offerings.
• Create and maintain reusable solution templates, standard proposals, and

  knowledge repositories for EUS

  .
• Analyze past deal performance to recommend improvements in

  solution strategy, pricing, and positioning

  .

Innovation & Enablement

• Stay updated on

  next-gen workplace technologies

  such as

  AI/ML in Service Desk, Virtual Assistants, Digital Experience Monitoring, and Zero Trust for endpoints

  .
• Work with alliance partners (Microsoft, ServiceNow, Citrix, VMware, etc.) to align solutions with the latest technologies.
• Conduct enablement sessions for peers and new joiners to

  strengthen the EUS pre-sales function

  .

Required Qualifications

• MBA (Business, Strategy, or IT specialization) with a Bachelor’s in Engineering (Electronics, Computer Science, or related discipline).
• 3–6 years of relevant experience in

  pre-sales, solution consulting, or business development

  in

  EUS / Digital Workplace / End User Computing

  .
• Strong proficiency in

  RFP/RFI responses, pricing strategy, and stakeholder management

  .
• Good understanding of

  Service Desk operations, ITIL processes, collaboration platforms, and workplace transformation

  .
• Proficiency in

  Microsoft Excel, PowerPoint, and analytical tools

  .
• Excellent

  business communication and presentation skills

  .

Preferred Certifications

• ITIL Foundation (must-have for EUS pre-sales).
• M365 / Modern Workplace Fundamentals (Microsoft Certified).
• ServiceNow Fundamentals or equivalent ITSM certification.
• EUC / Device Management certifications (Intune, VMware Workspace ONE, etc.).

Why Join Infinite?

• Be part of a

  fast-paced, high-growth pre-sales environment

  shaping next-gen workplace solutions.
• Gain exposure to

  large, global digital workplace transformation deals

  .
• Collaborate with

  senior leadership, alliances, and delivery leaders

  .
• Opportunity to

  upskill and certify in leading EUS, collaboration, and ITSM technologies

  .

innovation, teamwork, and empowerment