Post-Sales Strategy Consultant
About Trantor Inc
Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Post Sales Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.
Why Join Trantor?
Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.
About the Opportunity
strategy-led, consultative role
You’d work directly with senior client stakeholders (CROs, CCOs, VP CS) to help them solve key post-sales challenges such as:
- Improving
NRR / GRR / Churn
performance - Designing
Customer Success org structures and health scoring frameworks
- Creating scalable
CS playbooks and value-realization models
- Building
data-driven insights
and presenting them through QBRs/EBRs
strategic, consultative voice
We’re particularly interested in professionals who have:
- A
consulting or strategy
background - Experience with
B2B SaaS or technology clients
in Customer Success or Post-Sales Strategy - Strong analytical and storytelling skills—able to turn data into
actionable, executive-level insights
Key Responsibilities
- Strategy & Value Creation
- Conduct rapid data analysis to identify customer trends, risks, and opportunities for expansion.
- Develop frameworks and playbooks for proposal standardization and scalable delivery.
- Lead discovery sessions with clients to uncover business needs, success metrics, and growth opportunities.
- Onboarding & Adoption
- Streamline onboarding processes to accelerate time-to-value for new customers.
- Establish account baselines to benchmark health and adoption progress.
- Define and track success metrics across the customer lifecycle.
- Create clear 30-60-90 day expectations to guide client engagement and ensure alignment with business outcomes.
- Client Engagement & Enablement
- Partner with sales, delivery, and customer success teams to drive consistency in pitch decks, proposals, and customer-facing materials.
- Provide competitive insights and positioning support to help clients realize differentiated value.
Required Skills & Qualifications
- Strong analytical skills with the ability to perform rapid data analysis and translate insights into strategy.
- Experience designing standardized code blocks, templates, or frameworks for repeatability.
- Proven track record leading client discovery sessions and crafting tailored recommendations.
- Familiarity with onboarding process design, change management, and customer success methodologies.
- Ability to define account baselines and track measurable impact through success metrics.
- Strong planning and program management skills, including setting and delivering on 30-60-90 day goals.
- Excellent communication and presentation skills; ability to build pitch decks and executive-level materials.
- Consultative mindset with a balance of strategy and execution focus.
In depth Knowledge of:
- NRR/Renewals and Churn Management
- Customer Segmentation
- Customer Health Monitoring
- Account Planning, Playbooks
Preferred Background
- 5–8 years in post-sales consulting, customer success, strategy, or management consulting.
- Experience in SaaS, IT services, or enterprise software industries.
- Prior exposure to GTM, onboarding, and customer success strategy initiatives.
