Job
Description
As a Performance & Business Management Lead, you will play a crucial role in supporting the Tech Platforms team in Retail Banking. Your primary responsibilities will include ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals on a global scale. This high-impact leadership position will require a blend of strategic thinking, operational rigor, and effective people leadership to oversee various aspects such as performance management, capability development, financial stewardship, and transformation programme execution. This role is offered at the director level. **Key Responsibilities:** - Ensure timely and high-quality delivery of technology solutions across Physical Channels - Oversee day-to-day operations to ensure stability, resilience, and performance of tech platforms - Lead financial planning, budgeting, and cost optimization initiatives - Drive continuous improvement through data-driven insights and performance reviews - Collaborate with engineering, product, and business teams to align delivery with strategic goals **Qualifications Required:** - At least 15 years of experience in a technology or business management role, preferably in a large-scale global organization - Track record in tech delivery, financial management, and transformation leadership - Experience in a matrixed, global environment - Familiarity with cloud platforms, DevOps, and digital transformation - Proficiency in performance dashboards and reporting tools Furthermore, you will be responsible for: - Defining and tracking key performance indicators and objectives for both tech and business outcomes - Building high-performing teams through coaching, mentoring, and capability uplift - Fostering a culture of innovation, accountability, and continuous learning - Partnering with HR and Learning & Development for talent development strategies - Leading cross-functional transformation programs with clear governance and outcomes - Managing risks, dependencies, and stakeholder communications across global teams - Ensuring alignment with enterprise architecture, compliance, risk, and regulatory standards If you possess retail banking experience, including physical channels like branches, ATMs, and contact centers, along with familiarity with Agile, OKRs, and modern program management practices, and hold a bachelor's or master's degree in Technology, Business Administration, or related field, we encourage you to apply. Strong problem-solving, analytical skills, and exceptional stakeholder management and communication skills will be beneficial in this role. As a Performance & Business Management Lead, you will play a crucial role in supporting the Tech Platforms team in Retail Banking. Your primary responsibilities will include ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals on a global scale. This high-impact leadership position will require a blend of strategic thinking, operational rigor, and effective people leadership to oversee various aspects such as performance management, capability development, financial stewardship, and transformation programme execution. This role is offered at the director level. **Key Responsibilities:** - Ensure timely and high-quality delivery of technology solutions across Physical Channels - Oversee day-to-day operations to ensure stability, resilience, and performance of tech platforms - Lead financial planning, budgeting, and cost optimization initiatives - Drive continuous improvement through data-driven insights and performance reviews - Collaborate with engineering, product, and business teams to align delivery with strategic goals **Qualifications Required:** - At least 15 years of experience in a technology or business management role, preferably in a large-scale global organization - Track record in tech delivery, financial management, and transformation leadership - Experience in a matrixed, global environment - Familiarity with cloud platforms, DevOps, and digital transformation - Proficiency in performance dashboards and reporting tools Furthermore, you will be responsible for: - Defining and tracking key performance indicators and objectives for both tech and business outcomes - Building high-performing teams through coaching, mentoring, and capability uplift - Fostering a culture of innovation, accountability, and continuous learning - Partnering with HR and Learning & Development for talent development strategies - Leading cross-functional transformation programs with clear governance and outcomes - Managing risks, dependencies, and stakeholder communications across global teams - Ensuring alignment with enterprise architecture, compliance, risk, and regulatory standards If you possess retail banking experience, including physical channels like branches, ATMs, and contact centers, along with familiarity with Agile, OKRs, a
