Performance & Business Management Lead, Director

Join us as a Performance & Business Management Lead

• We’re looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking
• In this global role, you’ll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain
• Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution
• We're offering this role at director level

What you'll do

As a Performance & Business Management Lead, you'll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms.

As well as leading financial planning, budgeting, and cost optimisation initiatives, you’ll be driving continuous improvement through data-driven insights and performance reviews. You’ll also be collaborating with engineering, product, and business teams to align delivery with strategic goals.

Your responsibilities will include:

• Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes
• Building and nurturing high-performing teams through coaching, mentoring, and capability uplift
• Fostering a culture of innovation, accountability, and continuous learning
• Partnering with HR and Learning & Development to design and implement talent development strategies
• Leading cross-functional transformation programmes with clear governance, milestones, and outcomes
• Managing risks, dependencies, and stakeholder communications across global teams
• Ensuring alignment with enterprise architecture, compliance, risk and regulatory standards

The skills you'll need

We're looking for someone with at least 15 years of experience of working in a technology or business management role, preferably in a large-scale global organisation. You'll additionally need a track record in tech delivery, financial management, and transformation leadership.

Ideally, you’ll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools.

We'll also look to you to demonstrate:

• Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystems
• Experience with Agile, OKRs, and modern programme management practices
• A bachelor’s or master’s degree in Technology, Business Administration, or a related field
• Excellent experience of working on multiple business initiatives
• Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value
• Exceptional stakeholder management and communication skills