Performance & Business Management Lead, Director

Job Description

Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Performance & Business Management Lead We’re looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking In this global role, you’ll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution We're offering this role at director level What you'll do As a Performance & Business Management Lead, you'll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms. As well as leading financial planning, budgeting, and cost optimisation initiatives, you’ll be driving continuous improvement through data-driven insights and performance reviews. You’ll also be collaborating with engineering, product, and business teams to align delivery with strategic goals. Your responsibilities will include: Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes Building and nurturing high-performing teams through coaching, mentoring, and capability uplift Fostering a culture of innovation, accountability, and continuous learning Partnering with HR and Learning & Development to design and implement talent development strategies Leading cross-functional transformation programmes with clear governance, milestones, and outcomes Managing risks, dependencies, and stakeholder communications across global teams Ensuring alignment with enterprise architecture, compliance, risk and regulatory standards The skills you'll need We're looking for someone with at least 15 years of experience of working in a technology or business management role, preferably in a large-scale global organisation. You'll additionally need a track record in tech delivery, financial management, and transformation leadership. Ideally, you’ll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools. We'll also look to you to demonstrate: Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystems Experience with Agile, OKRs, and modern programme management practices A bachelor’s or master’s degree in Technology, Business Administration, or a related field Excellent experience of working on multiple business initiatives Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value Exceptional stakeholder management and communication skills