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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Embark on a transformative journey as a Customer Care Leader at Barclays, where you'll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. To thrive in this role, you'll need some previous experience in an IC Role with relevant experience of Lean Six Sigma. You should possess strong Automation Knowledge, including hands-on experience with automation (AI) across the project delivery lifecycle, Risk and control, cost benefit, Python, and business care analysis. Proficiency in Customer and journey mapping, value stream mapping, and managing end-to-end stakeholder engagement is essential. Experience in Technology and Software Delivery is required, with exposure to Automation platforms (e.g., UI path), APIs, Appian, Data management, and digitalization. A solid understanding of Project Management and practical exposure to project execution is also necessary. Your key essential skills relevant for success in this role will be assessed, including risk and controls, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills. This role is based out of Pune. **Purpose of the role:** To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. **Accountabilities:** - Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers. - Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required. - Day-to-day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long-term sustainable revenue growth in your area. - Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities. - Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at the first point of contact. - Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues, and Outcomes. - Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations. - Creation of a culture that enables focus on building deeper relationships with customers and contribute to the overall success of Barclays. **Assistant Vice President Expectations:** - Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. - Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the entire business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes. - Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L - Listen and be authentic, E - Energize and inspire, A - Align across the enterprise, D - Develop others. - Engage in complex analysis of data from multiple sources of information, internal and external sources, to solve problems creatively and effectively. - Communicate complex information effectively, influencing or convincing stakeholders to achieve outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship and the Barclays Mindset to Empower, Challenge, and Drive.,

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a visionary leader passionate about driving innovation in product engineering, you will spearhead the end-to-end delivery of cutting-edge solutions aligned with client goals. In the role of Delivery Head in the Product Engineering division, you will be responsible for leading global teams to deliver innovative technology products that exceed client expectations. Your strategic focus will encompass product development, client engagement, and global delivery excellence, all while managing P&L for maximum impact. You will lead product development with an emphasis on quality, innovation, and timely delivery. Building trusted partnerships with client stakeholders and aligning delivery to their vision and business objectives will be key responsibilities. Managing and inspiring global delivery teams to ensure seamless collaboration across geographies will also be part of your role. You will drive strategic solutions by leveraging AI and advanced technologies for optimized outcomes, while overseeing financial performance through strong P&L management to balance growth and efficiency. To excel in this role, you should have proven experience in product engineering leadership and technology delivery. Strong client engagement skills, the ability to align product strategies with business goals, and expertise in managing global teams and cross-cultural collaboration are essential. A strategic thinker with a passion for innovation and AI-driven solutions, you should also possess solid financial acumen and experience in managing P&L and operational efficiency. Your leadership style should be inspirational and visionary, motivating teams towards shared success. Being collaborative and analytical will help you thrive in complex, dynamic environments, while your results-driven approach will demonstrate your commitment to delivering excellence and measurable impact. Join us and be part of an organization that values innovation, embraces cutting-edge technology, and empowers leaders to make a difference. Shape the future of product engineering and technology delivery on a global scale by applying now and leading the change. If you have any questions or need assistance, feel free to contact us at Shivraj.Suresh@Marlabs.com or Chethan.Reddy@Marlabs.com.,

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14.0 - 18.0 years

0 Lacs

karnataka

On-site

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The position of Delivery Excellence COE Leader in GDS Consulting at EY involves working collaboratively with delivery leaders and partners across the organization to ensure that consulting engagements are delivered with the highest levels of quality, efficiency, and predictability. The role focuses on leveraging CMMI-based methodologies and industrialized processes, advanced tools, and standardized methodologies to oversee delivery reviews and optimize competencies within the Delivery Excellence function while supporting the scaling of service delivery maturity across regions and consulting service lines. The primary responsibilities of the Delivery Excellence COE Leader include owning and leading the delivery review process across global GDS Consulting, conducting regular delivery reviews to assess performance and identify risks, driving the consistent delivery of consulting services, integrating CMMI practices into delivery reviews, identifying opportunities for process improvement, establishing and enforcing a governance framework for delivery excellence, building strong relationships with stakeholders, providing support to client-facing teams, mentoring and developing the Delivery Excellence team, and resolving critical delivery issues. The ideal candidate for this role should have a valid Bachelor's or Master's degree in information systems/engineering, a minimum of 14+ years of IT industry experience, strong knowledge of service delivery across various industries/sectors, exposure to industrialized delivery, experience in client relationship roles, understanding of competitive landscape on industrialized processes, AI-enabled technology, and best delivered solutions, and hands-on experience in executing critical and complex engagements. Additionally, the candidate should possess proven experience and strong knowledge of Technology Delivery, global leadership experience in executing large-scale engagements, deep knowledge of end-to-end service delivery, good understanding of industry certifications (ISO, CMM, and IS), abilities to bring in conformances and change management within EY GDS, exposure to cross-region ways of working, conflict management capabilities, and experience in driving organization-wide transformation agenda. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

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18.0 - 22.0 years

35 - 65 Lacs

Hyderabad, Gurugram, Bengaluru

Hybrid

Job Name - Delivery Manager GDS Consulting Job Location- Bangalore, Hyderabad, GGN, Noida, Kolkata, Chennai, Kerala Position Summary The EY Global Delivery Services (GDS) Consulting Quality, Delivery Excellence, and Risk Compliance function aims for "zero surprise" delivery and "zero non-compliance." This function adds value across the GDS Consulting practice, which operates in a CMMI Level 5 certified environment and manages over 5,000 global engagements. We are seeking a skilled Delivery Manager to oversee large-scale, multi-competency, and multi-location programs. The ideal candidate will have hands-on experience in technology delivery within a distributed setup, along with a strong background in operations management and governance. This role involves collaboration with clients, Global Client Service Partners (GCSPs), account leaders, engagement partners, and GDS stakeholders. The focus will be on effective project governance, risk identification, and execution management. The successful candidate will understand large-scale technology implementation, digital transformation initiatives and have experience in managed services, CMMI, Quality Management Systems (QMS), risk management, and process frameworks. This leadership role will span multiple consulting sub-service lines (Technology, Business, Risk, People, and Managed Services) and global GDS locations (India, Philippines, Poland, Spain, and Mexico), reporting to the engagement partner. This position will enhance service delivery stability by improving predictability and transparency through integrated governance practices. The goal is to elevate service delivery maturity to "gold standard" levels by applying consistent, industrialized methods and tools. Responsibilities include enabling large-scale industrialization, implementing metrics-driven governance, leveraging AI-powered hyper-automation, and providing early-warning intelligence to engagement partners and account leaders on high-risk engagements. The responsibilities of the Delivery Manager include, but are not limited to: • Ensuring the delivery of high-value services to EY clients by implementing standardized methods, tools, and processes. • Empowering teams with standardized service delivery processes to enhance their competencies. • Collaborating with Global Client Service Partners (GCSPs), account leaders, and other stakeholders. • Driving value creation through continuous improvement and the transformation of services, with the ultimate goal of achieving zero surprise delivery, exceptional customer experiences, and fostering a culture of quality and excellence. • Engaging in client discussions and managing escalations effectively. • Overseeing delivery governance: Facilitating the development, implementation, and tracking of delivery governance frameworks across regions to ensure consistent practices and adherence to project delivery protocols. Leading the governance review process to ensure that all critical milestones are met and that any project deviations are identified early and managed effectively. Essential Functions of the Job Risk Identification & Management: • Collaborate with delivery teams and engagement partners to identify operational, financial, and technical risks at various delivery stages. • Facilitate risk workshops to assess emerging risks and their impact on timelines, budgets, and quality. • Guide the development of actionable risk mitigation plans to address delivery challenges. Compliance & Continuous Improvement: • Ensure compliance with quality management systems (QMS), CMMI, and relevant industry standards. • Identify and implement process improvements in governance, risk management, and project delivery. • Capture and share lessons learned from governance reviews for future success. Performance Monitoring & Reporting: • Lead governance reporting sessions with regional leaders to track delivery progress and risks. • Provide real-time visibility into delivery health and escalate issues with actionable recommendations. • Maintain detailed risk reports and governance dashboards for leadership review. Client Engagement & Communication: • Act as the main contact for delivery excellence leaders and stakeholders regarding governance and risks. • Engage with senior stakeholders to provide insights on governance performance and alignment with business objectives. • Communicate governance and risk management concepts clearly to both technical and non-technical audiences. Delivery Enablement & Coaching: • Support delivery teams with coaching and mentoring in governance processes. • Foster a culture of accountability and continuous improvement while focusing on timely and budget-compliant results. Analytical/Decision-Making Responsibilities • Understand and resolve critical issues related to delivery, finance, contracts, commercial aspects, and client engagement. • Manage complex operating models involving diverse stakeholders across GDS locations, competencies, member firms, and clients. • Implement and execute delivery risk management and governance frameworks. • Provide guidance and define actions to address delivery, contractual, solution, transition, and managed services issues impacting engagement quality and financials. • Identify critical engagements through predictive risk assessments and mitigation planning. • Establish action plans to address high-risk engagements by collaborating with global stakeholders, including EY clients. • Bring an "Outside-In" perspective based on strong client service experience and a process-driven approach. Education and Experience • A bachelors degree in information systems or engineering and Master's from a reputable business school are required. • Minimum of 15 years of IT industry experience. • Strong knowledge of service delivery across various industries. • Experience working with global client CXOs on contract negotiation, account management, and risk mitigation. • Exposure to industrialized delivery and client relationship roles in multiple geographies. • Understanding of the competitive landscape in industrialized processes and AI-enabled technology. • Hands-on experience in turning around troubled engagements, including financial and customer relationship issues. • Industry experience in implementing CMMI, ISO, Information/Data Security, contract compliance, SOX, and Malcolm Baldrige excellence models. Knowledge and Skill Requirements • Proven experience in Technology Delivery for large-scale, multi-industry, and multi-geography engagements. • Deep knowledge of end-to-end service delivery, including sales, solutioning, and risk prediction. • Strong understanding of contracts, engagement financials, and hands-on service delivery in complex engagements. • Experience in implementing quality frameworks, methodologies, and governance processes. • Familiarity with industry certifications (ISO, CMM, IS) and change management within EY GDS. • Visionary in driving organization-wide transformation agendas. • Implementation of delivery excellence practices across service lines or industry segments. • Exposure to industry best practices for optimized, no-surprise delivery. • Experience in global organizations with multiple stakeholders and cross-region collaboration. • Conflict management skills in driving transformation initiatives.

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12.0 - 18.0 years

25 - 40 Lacs

Bengaluru, Delhi / NCR, Mumbai (All Areas)

Work from Office

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Anaplan Minimum 12 year(s) of experience is required Educational Qualification : BE Summary: As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Your typical day will involve leading delivery, managing service quality and cost, and proactively supporting sales through innovative solutions and delivery excellence. Roles & Responsibilities: - Lead the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. - Manage service quality and cost to ensure profitability and continued success. - Proactively support sales through innovative solutions and delivery excellence. - Collaborate with cross-functional teams to ensure successful project delivery. - Provide leadership and guidance to project teams to ensure successful project outcomes. Professional & Technical Skills: - Must To Have Skills: Strong experience in Anaplan. - Good To Have Skills: Experience in managing large, complex technology projects, knowledge of appropriate frameworks for project delivery. - Proven track record of delivering successful technology projects. - Strong leadership and communication skills. - Ability to manage service quality and cost to ensure profitability and continued success. Additional Information: - The candidate should have a minimum of 12 years of experience in Anaplan. - The ideal candidate will possess a strong educational background in technology or a related field. - This position is based at our Mumbai office. Interested candidates can reach on pooja.singh@mounttalent.com

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15.0 - 25.0 years

60 - 65 Lacs

Pune

Work from Office

Job Summary Cummins is seeking a Technology Delivery Head to lead the strategic and delivery functions of its IT operations in India. This role requires an accomplished leader with a strong understanding of enterprise technologies, deep business insight, and a proven ability to manage large-scale technology teams and delivery programs. The incumbent will play a pivotal role in aligning IT strategy with business goals, driving innovation across platforms like Oracle ERP, Salesforce CRM, low-code applications, and Data & Analytics, while managing cross-functional teams and vendor relationships. The role demands high-level technical expertise, strategic foresight, and operational excellence. Key Responsibilities Strategic and Technical Leadership Develop and implement Cummins Indias IT strategy and roadmap aligned to overall business objectives. Serve as a corporate authority and expert in Cummins' technology stack, advising on current and emerging technologies. Provide consultative guidance to high-impact, complex IT projects and ensure delivery excellence across platforms. Technology Delivery & Oversight Lead delivery teams responsible for Oracle ERP, Salesforce CRM, low-code platforms, and Data & Analytics services. Ensure seamless end-to-end delivery of technology solutions through close collaboration with internal business and functional stakeholders. Drive the execution of application and platform strategies to support business needs. Team & Vendor Management Lead, mentor, and grow a high-performing team of senior IT professionals. Foster a culture of innovation, continuous learning, and technical excellence within the IT team. Manage third-party vendors to ensure optimal delivery, compliance, and alignment with Cummins' quality standards. Governance & Compliance Define and enforce technology standards, policies, and procedures with a focus on data protection and regulatory compliance. Oversee IT budgeting, resource planning, and performance monitoring. Promote best practices in information security and enterprise architecture. Advisory & Influence Partner with leadership to identify IT opportunities and influence long-term strategies. Act as a thought leader and mentor across the IT function. Represent Cummins in industry forums, conferences, and internal strategy sessions. External Qualifications and Competencies Skills and Competencies Technical & Strategic Tech Savvy & Strategic Mindset: Able to anticipate and adopt innovations; shape IT direction to meet business outcomes. Business Architecture Design: Capable of creating capability maps and aligning technology initiatives with strategic business goals. Problem Solving: Expert at navigating complexity and solving high-impact business-technology challenges. Leadership & Communication People Management: Proven experience managing large, diverse technology teams. Vendor Management: Skilled in leading multi-vendor engagements and negotiations. Influence & Facilitation: Effective at gaining buy-in from stakeholders through persuasive communication and active facilitation. Core Competencies Builds Networks Communicates Effectively Cultivates Innovation Global Perspective Manages Complexity and Ambiguity Organizational Savvy Values Differences Nimble Learning Additional Responsibilities Unique to this Position Qualifications Bachelors or Masters degree in Computer Science, Information Technology, Business, or a related field. 15+ years of progressive experience in IT leadership, delivery, and strategy across large-scale organizations. Strong understanding of Oracle ERP technologies, CRM (preferably Salesforce), analytics platforms, and low-code development tools. Must have Experience Deep knowledge of Cummins technology landscape and business processes. Participation in external technology forums, with published papers or speaking engagements. Experience managing IT budgets, strategic planning, and compliance standards in a global enterprise setting. Must be aware of agile methodology and devops.

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