Posted:4 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Establish, maintain, and strengthen trusted client relationships as the primary day-to-day contact.
  • Must have experience in Africa, Kenya , Israel payroll or Kenya , Israel payroll HR Shared Services.
  • Ensure timely receipt, validation, and processing of payroll data in accordance with payroll schedules.
  • Coordinate with in-country payroll vendors to ensure delivery timelines are met and minimize escalations.
  • Ensure accurate and timely submission of payroll data to partners and clients.
  • Oversee the receipt and disbursement of net pay and delivery of payroll reports per agreed schedules.
  • Reconcile and validate payroll data in line with company standards and compliance requirements.
  • Manage client and internal queries using the case management system, ensuring resolution in line with SLAs.
  • Conduct root cause analysis and develop action plans to resolve payroll issues.
  • Support process improvements and participate in procedural development to enhance team performance.
  • Maintain a strong focus on quality, accuracy, and timeliness in all payroll-related activities.
  • Serve as the Subject Matter Expert (SME) for payroll processes in the Africa region.
  • Perform additional duties as assigned by leadership.

Core Competencies:

  • Commitment to service excellence and client satisfaction.
  • Strong client relationship and stakeholder management skills.
  • High attention to detail and accuracy in data handling and reconciliation.
  • Analytical mindset with problem-solving capabilities.
  • Ability to operate effectively in a fast-paced and high-pressure environment.
  • Excellent communication skills - both verbal and written.
  • Ability to adhere to procedures, policies, and strict deadlines.

Required Skills and Experience:

  • Background in Payroll, HR, Finance, or related systems.
  • In-depth understanding of end-to-end payroll processing.
  • Proficient in Microsoft Excel (advanced level preferred).
  • Fluent in English (spoken and written).

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