Outlet Manager

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

• Manage and optimize inventory levels and stock control to minimize waste and maximize resources
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, taking corrective actions as necessary
• Oversee staffing levels to meet operational demands and special events efficiently
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement
• Stay informed about local food and beverage trends in Chennai and incorporate them into the outlet's offerings

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
• Strong financial acumen with experience in budgeting and financial reporting
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in inventory management and point-of-sale systems
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Tamil or other local languages is a plus
• Strong problem-solving skills and ability to make quick, informed decisions
• Proficiency in Microsoft Office suite and restaurant management software
• Knowledge of local food and beverage trends in Chennai, India
• Familiarity with Indian cuisine and cultural preferences
• Demonstrated ability to lead and motivate a team in a fast-paced environment
• Strong organizational skills and attention to detail