OSS Engineer (Server Monitoring)

Position: OSS (Operations Support Systems) Engineer

Department: Network Operations / IT Operations

Location: Bhopal, MP & Dehradun, UK

Role Overview

The OSS Engineer is responsible for designing, implementing, integrating, and maintaining Operations Support Systems that enable effective monitoring, management, and automation of telecom/IT networks. The role involves working closely with network, service assurance, and IT teams to ensure seamless operations, service fulfilment, and service assurance across the infrastructure. 

Key Responsibilities

• Deploy, configure, and maintain OSS applications and tools. 
• Integrate OSS with network elements, EMS, and NMS systems using industry protocols (SNMP, NetConf, REST APIs, etc.). 
• Monitor network alarms, performance metrics, and service health using OSS dashboards. 
• Provide Level 2/3 support for OSS-related incidents, troubleshooting, and root cause analysis. 
• Automate workflows, reporting, and alarm correlation to improve operational efficiency. 
• Support service assurance and service fulfilment processes (fault, performance, inventory, provisioning). 
• Generate and maintain technical documentation (HLD, LLD, configurations, SOPs). 
• Collaborate with cross-functional teams (NOC, SOC, Planning, Field Ops, OEMs). 
• Ensure compliance with SLAs, KPIs, and regulatory requirements. 
• Participate in upgrades, patching, and testing of OSS systems. 
• Experience in managing IP/MPLS network through OSS 
• Detailed knowledge of OSS/BSS systems along with their Modules 
• Workflows 
• Service assurance/Service fulfilment detailed knowledge 
• Knowledge of Router interfaces/ports /VLANS etc   
• Change management/Incident management etc 
• Knowledge on Hardware architecture an added advantage. 

Skills & Qualifications

• Bachelor’s degree in Electronics/Telecom/Computer Science/IT or related field. 
• Hands-on experience with OSS/NMS platforms (e.g., Netcracker, HP TeMIP, IBM Netcool, Ericsson ENIQ, Huawei U2000, Nokia NetAct, etc.). 
• Strong knowledge of telecom networks (IP, MPLS, LTE/5G, DWDM, etc.). 
• Familiarity with eTOM and ITIL processes (Fault, Performance, Change, Incident management). 
• Proficiency in protocols: SNMP, Syslog, SOAP/REST APIs. 
• Scripting/automation skills (Python, Shell, Perl) are an added advantage. 
• Knowledge of databases (Oracle, MySQL, PostgreSQL) and Linux/Unix systems. 
• Good problem-solving, analytical, and communication skills. 

Preferred Experience

• 2–5 years of experience in OSS engineering, system administration, or telecom network operations. 
• Exposure to multi-vendor environments and large-scale telecom/ISP setups. 

Send CV to raghav.rajput@ntplindia.in