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Job Description: Online Reputation Management (ORM) Executive About Brand Studio Atlas Copco’s Brand Studio is the Global Communication Competence Center for the entire Atlas Copco Group. With a strong foundation in creative excellence, we offer services across design, presentations, UI/UX, motion graphics, CMS solutions, digital marketing, and social media. What sets us apart is our global reach, cross-functional collaboration, and the ability to create impactful communication solutions for all Atlas Copco brands and business areas. Job Summary We are looking for a proactive and detail-oriented ORM Executive to join our digital team. In this role, you will be responsible for monitoring and managing the brand’s online reputation across platforms including social media, forums, blogs, and review sites. Your focus will be on engaging with users, mitigating negative sentiment, and enhancing brand perception by providing timely, informative, and meaningful responses. This is a rotational shift role with remote and office-based working hours depending on the shift. It is ideal for someone who thrives in fast-paced digital environments and can manage real-time brand interactions with accuracy and empathy. Key Responsibilities Monitor brand mentions across digital platforms including social media, forums, blogs, and review sites Engage in real-time response management to user feedback, complaints, or conversations Identify, analyze, and categorize online sentiment and address concerns promptly Build positive engagement by liking/commenting and maintaining brand presence in conversations Flag critical mentions and escalate potential brand threats appropriately Collaborate with internal teams to ensure alignment in messaging and tone Use social listening tools (e.g., Brandwatch, Sprout Social, Sprinklr, Simplify360, etc.) to monitor trends and keywords Track brand health, sentiment, and prepare regular insights and reports Recommend strategies for improving online sentiment and enhancing customer experience Participate in ideation and contribute to content strategies that support brand reputation Who You Are You have a minimum of 1 year of experience in Online Reputation Management or a similar role Bachelor’s degree, preferably in Commerce, Business, Marketing, or Communications Strong command of English – both written and verbal Detail-oriented with excellent grammar, spelling, and research skills Well-versed in social media behaviour, search engine trends, and review ecosystems Proficient in MS Office and familiar with digital listening tools Ability to multitask and manage time efficiently in a remote, independent work setup Positive, solution-oriented thinker and a collaborative team player Additional Requirements We operate across four shifts: Morning Shift: 6:00 AM – 2:30 PM (Remote) Day Shift: 10:00 AM – 6:30 PM (Work from office) Afternoon Shift: 3:30 PM – 12:00 AM (Remote) Night Shift: 10:30 PM – 7:00 AM (Remote) This role is part of a rotational shift structure , and candidates must be comfortable working across different shifts. Please note that only the Day Shift requires working from the office , while other shifts are remote. Weekly offs are provided as per the shift schedule. What You Can Expect From Us A remote-first culture that supports work-life balance A close-knit and passionate team driven by creative excellence Opportunities to work on global digital projects across multiple brands An environment that values continuous learning, innovation, and inclusion Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued, and we share a deep sense of purpose and belonging. Job Description: Online Reputation Management (ORM) Executive What You Can Expect From Us A remote-first culture that supports work-life balance A close-knit and passionate team driven by creative excellence Opportunities to work on global digital projects across multiple brands An environment that values continuous learning, innovation, and inclusion Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued, and we share a deep sense of purpose and belonging. Show more Show less
