ORM Executive

Job Description

Online Reputation Management (ORM) Location: Fort, Lower Parel and Marol We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management. Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Strong passion for social media Familiarity with various social media platforms and their features Strong internal co-ordination, iron clad integrity Entrepreneurial, and possess a proactive approach with a strong bias for action A deep desire and commitment to create truly outstanding output at all times Should be a visionary Shifts: Rotational shifts (24/7 availability) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Show more Show less