We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management Required Skillset: Must have skills to read & write in Tamil | Telugu | Malayalam | Kanada Experience in Online reputation management is mandatory Customer excellence & response management Week Off: Rotational (any 2 days in the week, could be split or consecutive) Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity Entrepreneurial, and possess a proactive approach with a strong bias for action A deep desire and commitment to create truly outstanding output at all times Should be a visionary Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports COMPANY BRIEF : Founded in 2008, Gozoop Group is a leading independent communications company offering 360° integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. A team of over 300+ marketers, Gozoop has partnered with brands such as Dell, Taj Hotels, Tata Steel, Zee TV, Club Mahindra, Viacom18, Tim Hortons, Olympic Council of Asia and many more to create award-winning and noteworthy campaigns. HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few. Show more Show less
Online Reputation Management (ORM) Location: Fort, Lower Parel and Marol We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management. Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Strong passion for social media Familiarity with various social media platforms and their features Strong internal co-ordination, iron clad integrity Entrepreneurial, and possess a proactive approach with a strong bias for action A deep desire and commitment to create truly outstanding output at all times Should be a visionary Shifts: Rotational shifts (24/7 availability) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Show more Show less
About the role: We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week)
About the role: We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites. Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week)
We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week) Note: It’s a Work from Office Opportunity
Job Title: Manager – Online Reputation Management (ORM) Location: Bangalore Experience: Minimum 6 years in Customer Service or ORM, with at least 2 years in a managerial role About the Role: We are seeking a proactive and experienced Manager for Online Reputation Management to lead our ORM initiatives and enhance our brand’s digital presence. The ideal candidate will have a strong background in customer service or ORM, combined with proven leadership experience. You will oversee the ORM team, strategize to protect and enhance our online reputation, and ensure timely resolution of customer feedback across digital platforms. Key Responsibilities: Lead and manage the Online Reputation Management team, ensuring high-quality customer engagement and timely responses to online reviews, comments, and mentions. Develop and implement effective ORM strategies to enhance brand reputation and mitigate potential risks. Monitor and analyze online conversations, social media, and review platforms to identify trends and potential reputation issues. Collaborate with cross-functional teams including marketing, customer service, and PR to align ORM strategies with overall business goals. Train and mentor ORM team members, fostering a culture of continuous improvement and customer-centric service. Prepare regular reports on reputation metrics, insights, and impact to present to senior management. Handle escalated customer issues sensitively and effectively, ensuring customer satisfaction and brand loyalty. Stay updated with the latest trends and tools in ORM and digital customer engagement. Scrubbing and sentiment accuracy through the team. Create the weekly/daily summary of listening and insights Coach the team Key Skills & Qualifications: Minimum 6 years of experience in Customer Service or Online Reputation Management, with at least 2 years in a managerial capacity. Strong understanding of online reputation management tools, social media platforms, and customer engagement best practices. Excellent communication and interpersonal skills. Demonstrated ability to lead and motivate teams to achieve performance goals. Analytical mindset with the ability to interpret data and provide actionable insights. Strong problem-solving skills with the ability to handle sensitive and complex customer issues. Experience with CRM and ORM software/tools is highly desirable Sprinklr and Service cloud.
About the role: We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
Job Location : Lower Parel Education : Graduation a must Years of Experience : 2+ About the role: We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites. Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity A deep desire and commitment to create truly outstanding output at all times
About the role: We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizingapproved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week)
We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executives). Work Location (work from office) : Lower Parel | Prabhadevi Ideal Candidate Profile : · Strong passion for social media · Familiarity with various social media platforms and their features · Entrepreneurial, and possess a proactive approach with a strong bias for action · A deep desire and commitment to create truly outstanding output at all times · Candidate with previous experience in customer service industry can apply. Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Responsibilities: (Including, not restricted to) · Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. · Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. · Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. · Monitor and respond to social reviews and engagement. · Maintain listings on search engines, online directories, and ratings/review sites. · Facilitate online company and physician reviews and endorsements. · Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. · Track, analyze, and report online reputation results. · Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. · Identify opportunities to optimize online reputation management on various review sites · Manage and solicit reviews. · Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. · Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. · Generate and meet timelines for agreed reports. Job description HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few.
Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week) Note: It’s a Work from Office Opportunity
About the role: We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports Ideal Candidate Profile: Excellent written and verbal communication Hands on knowledge of all social media platforms A deep desire and commitment to create truly outstanding output at all times Strong customer orientation with a solution focused approach Prioritizing customer needs with empathy Open to working in rotational shifts and rotational week-offs (5 working days in a week)