ORM Executive

Responsibilities: (Including, not restricted to)

• Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
• Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
• Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.  Monitor and respond to social reviews and engagement.
• Maintain listings on search engines, online directories, and ratings/review sites.
• Facilitate online company and physician reviews and endorsements.
• Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
• Track, analyze, and report online reputation results.
• Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
• Identify opportunities to optimize online reputation management on various review sites
• Manage and solicit reviews.
• Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
• Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
• Generate and meet timelines for agreed reports

Ideal Candidate Profile:

• Excellent written and verbal communication
• Hands on knowledge of all social media platforms
• A deep desire and commitment to create truly outstanding output at all times
• Strong customer orientation with a solution focused approach
• Prioritizing customer needs with empathy
• Open to working in rotational shifts and rotational week-offs (5 working days in a week)

Note: It’s a Work from Office Opportunity