Skill required:
Order to Cash - Billing Processing
Designation:
Order to Cash Operations Associate
Qualifications:
Bachelor’s degree with Finance specialization
Years of Experience:
1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
JOB TITLE: Analyst (SME), Associate & New Associate Group: Industry Specific BPO LEVEL: CL12 Business Unit/Deal: F & A/ Order to Cash - Billing Work Location: Jaipur/Work from Office Objectives of Role To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Billing process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.
What are we looking for?
- For CL12: 1- 3 years of experience in Billing process
- Bachelor’s / Master’s degree in Commerce, Finance, Accounting.
- Strong understanding of accounts receivables processes and procedures
- Flexible to work in shifts
- Knowledge of SAP, COGNOS, WEXLOG is an added advantage
- Excellent communication skills, verbal and written
- Excellent attention to detail, numerical accuracy, excellent communication, organizational, and time management skills
- Strong interpersonal and problem-solving abilities.
- Customer-oriented mindset with empathy and patience.
- Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.
- Ability to manage multiple tasks and deadlines efficiently
- Analytical thinking and attention to detail.
- Ability to handle sensitive financial information with integrity and strong problem-solving skills Archiving, Records Retention and Audit Support
- Manage records retention in accordance with policies and practices
- Provides internal and external audit support as requested Training, teaming and collaboration
- Regularly identify the training needs of the team members, work with the TL and ensure that the required training is provided in a timely manner.
- Additionally, ensure that the changes in the process are documented and all members are provided training on such changes
- Work closely with all members and TL to ensure that all compliances are met. Develop and follow the tracking mechanism to ensure compliances
- Act as a back up to the TL
- Serial No Functional Competency Required Prof. Level (as per JD) 1 Qualification Commerce Graduate 2 Accounting knowledge Level 4 3 MS Office Level 4 Serial No Professional Competency Required Prof. Level 1 Analytical Thinking Level 4 2 Communication & Presentation Skills Level 4 3 Decision Making Skills Level 4 4 Focus on Goals / Result Orientation Level 5 Proficiency Level Definition Level 1 Exhibits basic competency indicators occasionally. Level 2 Exhibits basic competency indicators consistently and effectively. Level 3 Exhibits competency indicators of medium complexity occasionally. Level 4 Exhibits competency indicators of medium complexity consistently and effectively. Level 5 Exhibits advanced competency indicators occasionally. Level 6 Exhibits advanced competency indicators consistently and effectively. Roles and Responsibilities: Billing
- Perform invoicing related to Sales and/or other products
- Primary responsibility is to raise Core Invoicing and Non-core Invoicing
- Other key responsibilities: Cancel-Rebill for Invoice Rejections, manual invoices for overage orders, EDI Errors and Rejected invoices
- Validate Billing request, has been met per the terms and conditions of the contract and policy
- Required to analyze and solve lower-complexity problems.
- Send Billing PDFs for printing and to all distribution channels
- Upload Billing PDFs on Customers Portal/Applications
- Escalate complex issues to the appropriate team and follow up until resolution.
- Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.
- Identify recurring issues and provide inputs for process improvement.
- Ensure adherence to company policies, data privacy, and compliance standards.
- Contribute to team meetings and training sessions for knowledge sharing, Bachelor’s degree with Finance specialization
