570 Order Fulfillment Jobs - Page 15

Job description Hiring for US Based MNC in Gurgaon on the payroll of Mynd Solutions Job Title - Customer Service Coordinator Location - Gurgaon Shift - Day Shift (8:00am- 4:30pm) Salary - upto 5.0 LPA to 6.0 LPA Share your CV at "shruti.monga@myndsol.com" Please share your CV With the Subject line as Customer Service Coordinator Contract Tenure: 2 years (Contract will be extended after every 6month up to 2 years) on the payroll of Mynd solution. Job Description Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity Job Qualifications : Bachelors or Master Degree or University Degree or equivalent and 1 to 2 years relevant experience in order management. Shifts - Day Shift (Timing : 8.00 AM to 4:30 AM) Position Type- Contractual_offroll_MYND Solution (www.myndsol.com)- 2 years contract (Every 6 months,contract get renewed upto a tenure of two years) Right candidate can get onroll depending on the performance Feel free to reach me for any clarifications. Second round Technical round with HM (F2F)

We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment. Roles and Responsibility : 1. Multi-City Operations Management a. Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines. b. Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule. 2. Team Leadership, Management Training: a. Recruit, train, and manage a team of pickers, and packers, b. Set clear goals and expectations and monitor team performance through KPIs c. Motivate and engage the team to maintain high productivity and ensure smooth daily operations. d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours. e. Ensuring training of pharmacists/pickers, packers 2. Order Fulfillment Store Operations: a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window). b. Ensure orders are picked, packed, and dispatched accurately and efficiently. c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage. d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them. 3. Inventory Stock Management: a. Ensure regular stock audits to maintain accurate inventory levels. b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment. c. Implement measures to minimize shrinkage and reduce wastage. d. Location planning to improve pick up tat. 4. Onboarding of New Store a. Ensuring smooth onboarding of the new store b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores c. Following the onboarding process and managing all the data and documents in the right place Preferred Candidate Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred) 7-8 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred). Proven experience in leading large teams with a track record of meeting operational KPIs. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. Good communication skills (Extrovert personality preferred) Open to fieldwork and should have a bike to commute Good with Google Sheets/excel is a plus point

Responsibilities: * Manage order lifecycle from placement to fulfillment to suuceeful delivery * Collaborate with logistics team on shipping & delivery coordination * Provide exceptional customer service through timely communication

Job Summary: Order Management Specialist is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. Essential Duties & Resp.: Guide the team for the timely completion of test request. Administers project assignments and follow ups. Provides leadership and direction to direct reports to ensure priorities and overall business objectives are accomplished on time and at minimal cost. Provides project management for analytical projects from within the organization. Perform the routine and experimental analytical methods and protocols in an accurate and reproducible manner. Contributes ideas to members of a group formed to resolve analytical problems. Sets priorities for analytical projects to help bring them to completion in a timely fashion. Work closely with scientists for new equipment/ method development and plan accordingly. Directs the work to junior staff assigned to them. Observes applicable Safety, Health, and Environmental rules and guidelines. Uses appropriate personal protective equipment. Ensures safe operating procedures are in place and up-to-date for all process equipment. Coordinates training for new employees and cross training for existing employees. Work closely with the team for training need and facilitate them for the training. Ensures safety including conducting regular meetings and area safety reviews. Other projects/duties as assigned. Desired Candidate Profile: Good command on email communication & working on computer Good Communication Skills Hands on MS-Office Languages: Hindi, English, Marathi- (Fluency on English) Education and Experience: Bachelors in any Discipline. Professional work experience more than 3 years for similar role. Candidates who has worked for manufacturing company Candidates from Polymer, Pigments and chemical industry is preferred. Physical Demands: The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Requires standing and sitting for prolonged periods of time, talking and listening. Must be able to walk and use hands. Typical work is in an office environment where the noise level is low to moderate. EH&S Requirements: Avient integrates EH&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EH&S requirements. Additionally, employees and management are responsible for reporting all EH&S incidents immediately to ensure we keep EH&S a priority within the organization. Security includes physical security and cyber security. • Typical work is in an office environment where the noise level is low to moderate.

Job Description Do correct Extraction (from online- as required), Validation and accurate entry of Sales Order, STNs and Free Issue Order entry in the system. Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements/queries, delivery status, order status etc. Should understand the business requirement in agreement with client and send Suggested Order schedule for one part of their business. He/ She must be comfortable to interact with customers Modern Trade & Canteen Services clients for taking appointments to ensure delivery of orders as agreed and expected. He/ She also need to understand the customer’s online portal for Order Entry so that all the request can be worked on as per TAT. Attend meet with Customer’s client to understand the new incoming business for Order Management and efficiency in order entry for new clients. The candidate should work towards ensuring that the clients meet their KPI’s by fulfilment of required order quantity. He/ She must develop a good rapport with the client to follow up with their various internal departments for Credit blocks release, catalogue & MRP issues to be highlighted, amended PO’s to be requested etc. Handle complaints to ensure prompt and effective resolutions. Act responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results. Ensure customer expectations are met thus leading to overall customer satisfaction. He/ She should take complete ownership of Transactions entered / processed. He/ She must ensure correct entry of data/codes (ship to, bill to, SKU) to work towards minimum errors and ensuring smooth operations. He/ She must be responsible for timely & accurate Order entry to ensure delivery as per agreed Lead Time. Should regularly follow up with CFA’s/PDC for Invoicing & Delivery of the orders. Responsible for complying with all Policies and other organizational processes & security procedures. Thus ensure compliance to Business rules. Work towards giving value addition service to client by Identifying and promoting areas with potential for improvement through PI. Provide suggestions or alternatives for improving customer service quality to meet and exceed customers’ expectations for day to day OM work. Should be cross trained in process understanding of other divisions/areas of work within the team to be able to act as back up when required. Understand and capitalize the trainings provided for improvement, keep self updated on process change/new changes, take complete ownership of changed process adherence and to operational Quality Standards. Express ideas effectively, adjusting style, tools and mode to the needs of customer. Listens attentively and summarize or ask questions, when needed, to clarify information.

Job Title: Sales Executive Location: Mumbai Department: Technical Sales and Customer Success Experience Required: 2-5 years in B2B industrial or manufacturing sales Education: Diploma or Graduate in Engineering / BBA / MBA in Marketing or related discipline Position Summary: We are seeking a proactive and strategically minded Sales Executive to manage the complete lifecycle of customer engagementfrom inquiry to order fulfillment. The candidate will play a critical role in driving revenue growth, improving customer experience, and ensuring operational coordination across internal teams. The individual will be expected to handle technical and commercial RFQs, maintain strong follow-ups, convert inquiries to orders, and manage key customer relationships. This role demands not only tactical execution but also a strategic mindset to contribute to sales planning, customer retention, and market expansion initiatives. Key Responsibilities: 1. RFQ & Inquiry Management Analyze and interpret customer RFQs (technical and commercial). Coordinate internally with design, costing, procurement, and production to prepare accurate quotations. Ensure timely submission of quotations with a competitive yet profitable approach. Track and update inquiry status regularly in the CRM or inquiry tracker. 2. Strategic Sales Execution Convert inquiries into confirmed orders through structured negotiation and relationship building. Prepare and execute a weekly plan for inquiry follow-ups, product presentations, and client visits. Understand competitor pricing, product offerings, and market positioning to tailor pitch strategies. 3. Customer Relationship Management Build long-term, trust-based relationships with key accounts. Act as a single point of contact for all communication and coordination with the customer. Resolve customer complaints in coordination with internal departments, ensuring prompt and professional responses. Regularly visit customers to strengthen relationships and identify upselling/cross-selling opportunities. 4. Order Fulfillment Coordination Collaborate with operations, planning, and dispatch teams to ensure committed delivery timelines are met. Proactively monitor delays or production bottlenecks that may affect customer satisfaction. Track dispatched orders, documentation, and payment collection as per agreed terms. 5. Documentation & Reporting Maintain complete records of RFQs, quotations, sales orders, customer interactions, and feedback. Submit weekly/monthly sales reports with inquiry conversion ratios, order status, and client feedback. Participate in internal sales review meetings with performance insights. Strategic Involvement: Support market intelligence initiatives including customer need assessment and competitor mapping. Contribute to product improvement suggestions based on customer feedback. Assist senior management in formulating sales strategies and pricing models. Mandatory Skills & Competencies: Technical Sales Acumen : Ability to understand and explain technical product specifications and applications. RFQ Handling & Quotation Management Inquiry Tracking & Funnel Management Sales Negotiation & Closure Skills Order Execution & Internal Coordination Customer Communication & Relationship Management Additional Skills (Good to Have): SAP / ERP system experience Knowledge of manufacturing processes like fabrication, powder coating, or electrical assembly Data analysis & report preparation Strong commercial understanding (costing, margins, payment terms, etc.) Soft Skills: Excellent verbal and written communication Customer-centric attitude Attention to detail Self-driven and goal-oriented Ability to handle multiple priorities under pressure Strong teamwork and cross-functional collaboration Key Performance Indicators (KPIs): RFQ to Order Conversion Rate Inquiry Response Turnaround Time Order Execution Timeliness Customer Satisfaction Index Sales Revenue vs Target Payment Realization Efficiency

****Urgent Hiring in Genpact for the role Tactical Buyer****** Location: Bangalore (Genpact Bangalore office Pritech Park SEZ) Looking for immediate to 30 days' notice period joiners Permanent role RTO Shift Time -US Shift (6 PM to 3 AM IST) Inviting applications for the role of Business Analyst, Tactical Buyer! In this role, the shortlisted candidate will be responsible to manage the entire value chain related to Purchase Order Management, Reporting, AP Issue Resolution & Fulfillment. Responsibilities Issue Purchase Orders based on the demands or Purchase Requisitions received from the engineering or the planning team. Validating the demand on SAP. Drive Order Acknowledgement & Order Fulfillment as per the Need Date or the Promise Date by closely working with the supplier, logistics and the fulfillment teams of the business. Basis the urgency of any requirement, the candidate will have to pull-in or push-out orders and update SAP for any change in supplier Promise Dates. Inviting applications for the role of Business Analyst, Tactical Buyer! In this role, the shortlisted candidate will be responsible to manage the entire value chain related to Purchase Order Management, Reporting, AP Issue Resolution & Fulfillment. Responsibilities Issue Purchase Orders based on the demands or Purchase Requisitions received from the engineering or the planning team. Validating the demand on SAP. Drive Order Acknowledgement & Order Fulfillment as per the Need Date or the Promise Date by closely working with the supplier, logistics and the fulfillment teams of the business. Basis the urgency of any requirement, the candidate will have to pull-in or push-out orders and update SAP for any change in supplier Promise Dates. Adherence to the KPIs and business SLAs is mandatory. Responsible for helping suppliers resolve any outstanding invoices which have not been paid. Work closely with the suppliers and other business functions like Warehouse, Sourcing, Quality, Finance etc. to resolve any Material Discrepancy and work efficiently to drive fulfillment to avoid any delays in shipping. Responsible for preparing and reporting out their own KPIs and SLAs. Qualifications we seek in you! Minimum qualifications University graduate in any discipline Preferred qualifications Should have rich procurement experience especially in the Energy, Power, Aviation or Automobile industry Must have sound knowledge of English both written and oral Practical knowledge of SAP is a must Should possess a strong personality and have an analytical bent of mind Preferable to have a fair knowledge of industrial commodities Should possess good interpersonal skills and must be a team player Basic understanding of Sourcing & Procurement processes in Manufacturing industry. Experience on handling procurement of direct materials is preferred Should have basic experience in MS-Office applications like Excel, Word, Power point, Outlook etc. Adherence to the KPIs and business SLAs is mandatory. Responsible for helping suppliers resolve any outstanding invoices which have not been paid. Work closely with the suppliers and other business functions like Warehouse, Sourcing, Quality, Finance etc. to resolve any Material Discrepancy and work efficiently to drive fulfillment to avoid any delays in shipping. Responsible for preparing and reporting out their own KPIs and SLAs. Qualifications we seek in you! Minimum qualifications University graduate in any discipline Preferred qualifications Should have rich procurement experience especially in the Energy, Power, Aviation or Automobile industry Must have sound knowledge of English both written and oral Practical knowledge of SAP is a must Should possess a strong personality and have an analytical bent of mind Preferable to have a fair knowledge of industrial commodities Should possess good interpersonal skills and must be a team player Basic understanding of Sourcing & Procurement processes in Manufacturing industry. Experience on handling procurement of direct materials is preferred Should have basic experience in MS-Office applications like Excel, Word, Power point, Outlook etc.

Updating Minimum daily 400 lines transactions. Computer literate with working knowledge in MS office End to End order management Receiving Orders through mail/call and initiate the Order processing. Experience in ERP preferable Required Candidate profile Minimum 1+ Years Experience in Billing /Invoicing Backend operations role (No calling)

We are Hiring For ITES Company For Order Management Role. Overview The Order Management Specialist plays a critical role in managing purchase order (PO) creation and order processing within the retail industry. With experience in retail PO creation this role involves retrieving and analyzing reports using QMF SQL tools, managing SKU forecasts, conducting plan analysis in JDA, generating firm and OTB orders, and addressing order discrepancies. The role requires strong analytical and reporting skills, proficiency in Excel (including macros, SQL, and VB scripting), and effective communication for stakeholder collaboration. Additional responsibilities include performance monitoring via KPIs and contributing to inventory investment decisions. Preferred Skills: a) Minimum 2 Years of Experience in Retail Industry b) Buyer Role Experience c) PO creation Experience d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai) Type : Job Code # 381 b)To Apply for above Job Role ( Nagpur) Type : Job Code # 382 Job Description: Overall 8+ years of Experience in Order Management with minimum 2 years in PO Creation in Retails Industry Daily Report Retrieval (Hot Report, Short Report and others) via QMF (query management framework) SQL editor Loading SKU External Forecasts and Conducting Plan Analysis in JDA Generating Supplementary Orders for FIRM Orders and OTB Reviewing Bouncers and Addressing Discrepancies Make recommendations for investment buy options. Monitoring performance using Key Performance Indicators (KPIs). Regular discussions and collaboration with stakeholders Skill Set: 1) Experience in Report consolidation and Summary Generation 2) Proficiency in Excel and Macro Creation (SQL & VB Scripts) 3) Good Analytical Skill 4) Experience in JDA 5) Good Communication and Presentation Skills

Responsibilities: Manage online orders from start to finish Manage orders on Shopify,Myntra,other portals. maintaining dispatch ratio as 90% create manifest maintain excels Ensure timely order fulfillment Over time allowance Accessible workspace

Dear Candidates, Sakon is hiring for Analyst-Fulfilment, interested candidate please share their update resume at namrata1.navadgi@sakon.com Below refer the below detailed job description: Position: Analyst - Fulfilment Job Overview The Sakon Analyst Order Management is a key member of our ordering support team, providing that meaningful first connection with our clients. Our team has excellent client service skills and is driven to provide high quality support by addressing a broad range of order requests and accurately placing approved orders in client-approved vendor portals. Our order management analysts are trained to handle complex requests such as ordering new smartphones, plans and accessories, making service activation and change requests, assisting clients with product selection, and explaining rate plans and features as approved by their company policies. Key Responsibilities Review and interpret order requests to accurately enter order data in global telecom vendor portals or via email to buy, terminate, move and change telecom products and services. Gather critical order related information from vendors such as shipping tracking number, device details and other while navigating between multiple tools and systems to update order request through order completion. Co-ordinate with Clients, Partners, and Vendors, validating pricing details, resolving discrepancies or disputes, and assuring clear communication resulting in a positive result while maintaining compliance with client business rules and established processing Service Level Agreements. Use problem-solving skills when working with internal global teams to resolve any ordering related questions and understanding the downstream impacts of the order process Maintain all requisite documentation including vendor order forms, communication logs, contract/quote documents login setup for customers and daily trackers in Excel and the work queue management. Requirements Excellent English reading, comprehension and writing skills and the ability to communicate effectively in English with a neutral or US accent One to two years of order management experience and the ability to identify and resolve order issues to effectively process the order request Highly responsive and self-motivated, able to meet tight deadlines and maintain quality while working under pressure and with minimum supervision Experience with mobile device/ plans and troubleshooting methods, both client and vendor Knowledge of Microsoft Office products including Excel, Word, and PowerPoint Willingness to work in flexible night shifts Consent : We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

As a Contract Management Coordinator, you will be the primary contact for regional contract management teams, ensuring the accuracy and validity of ocean contracts and rates. You will manage the documentation and maintenance of all CMT carrier processes, acting as the subject matter expert for contract-related issues. This position requires a highly organized professional with a passion for exceptional customer service and the ability to thrive in a dynamic environment. If you are detail-oriented, creative, and forward-thinking, we want to hear from you! DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with contract management Team members to review, and execute various contracts and agreements between our client and our carriers Ability to comprehend rates and surcharges from various ocean carriers with multiple trade lanes Inquire when carrier instructions or details are different from CMT teams guidance Ensure contracts meet legal, compliance, and regulatory requirements per internal processes and procedures Responsible for updating the AMDs in the OBM while validating discrepancies with the Contract management teams Maintain base rates, surcharges and amendments in the OBM Maintain most up-to-date contracts in internal system Document carrier SOPs Identify areas for improvement related to our client's contract processes and workflows Develop, maintain and manage processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms Collect and maintain company contracts, approvals, signatures, and related documents Contribute to general team initiatives, including taking on special projects as necessary Other duties or responsibilities as assigned according to the team and/or country specific requirements. QUALIFICATIONS Required : Any Graduation 6 months to 4 years of pricing and contract management experience in shipment or freight forwarding domain Preferred : Previous ocean modal or ocean pricing experience Demonstrated negotiation, collaboration, and influencing skills Demonstrated verbal and written communication and multi-tasking skills, including excellent project and meeting management Proficient in Microsoft Office Suite of products Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects Identify and escalate issues when needed Strong ability to build relationships, gain credibility, and partner with others Confidence operating independently in a fast-paced, rapidly changing environment Experience working in a professional, corporate setting, where strong communication skills are necessary Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Work Location : Chennai Work Mode : Work From Office Shifts : Rotational Shifts Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

About the Role: Grade Level (for internal use): 11 The Team:- CI Pricing and Packaging is a pivotal pillar of Commercial Strategy - Commercial Models Implementation group that focuses on supporting and evolving existing commercial models (CSM 1.0, CSM+, Market Basics, Legacy products and ancillary services), designing new commercial models, partnering with product management and content functions on portfolio optimization, supporting our pricing and packaging efforts. In addition, this function partners with our technology teams on implementation and support of commercial models, and workflow optimization and automation through solutions like CI Subscription manager. Responsibilities and Impact:- We are looking for a Senior Product Manager with a unique blend of commercial acumen, technical expertise, and cross-functional leadership to drive the execution of scalable commercial models and go-to-market (GTM) strategies. This role is ideal for someone who thrives in a fast-paced environment and is passionate about solving customer problems through data, analytics, domain expertise, automation, and collaboration. Commercial Model Implementation Lead the build and execution of existing and upcoming commercial models and digital selling aligning them with business objectives and customer needs. Cross-Functional Execution Partner with Operations, Marketing, Finance, and Product teams to drive tactical execution of GTM processes, including Order-to-Cash and Enterprise system integrations . Strategic Expansion Expand the scope of product management by combining technical depth with business strategy to identify new growth opportunities, improve operational efficiencies in sales processes, and take ownership of technology execution of various projects' lifecycles Customer-Centric Problem Solving Apply an outside-in approach to understand customer pain points and translate insights into actionable product and process improvements. Data & Insights Utilize Tableau and other analytics tools to present insights, track KPIs in operational efficiencies, and support data-driven decision-making. AI & Automation Leverage AI tools to build repeatable, scalable processes and drive automation across Sales and operational workflows Client facing Lead the roll-out of CI Subscription Manager (client self-fulfillment system) to all of CI customer base What we are looking for:- Required Skills: 6+ years of experience in product management, with a strong track record in Product Management and project execution. Proven ability to implement and scale commercial models. Experience working across multiple functions including operations, marketing, finance, and engineering. Strong technical and business acumen; ability to translate complex technical concepts into business value. Proficiency in Tableau /PowerBI or similar BI tools; excellent presentation and storytelling skills. Familiarity with AI/ML tools and their application in process automation and product development. Excellent communication, collaboration, and stakeholder management skills. Bachelors degree in Business, Engineering, Computer Science, or a related field; MBA or equivalent is a plus. Preferred Skills: Experience with Order-to-Cash systems and enterprise integrations. Background in SaaS, B2B, or enterprise technology environments. Knowledge of Agile/SAFe methodology and project lifecycle management. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. Were a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit http://www.spglobal.com/commodity-insights . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies. Performing end-to-end Billing activities and follow established policies, procedures, and management guidance. Manage the daily activities by ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision. Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. Provide guidance and training to team members to improve productivity and performance Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.). Review and resolve escalated issues related to billing with the Onshore team. Generate, review, and analyze weekly, and monthly revenue reports. Assist in month-end and year-end closing activities related to accounts receivable. Identify trends in discrepancies and propose preventive measures. Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices. Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes. Serve as a point of contact for internal and external stakeholders regarding process queries. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelors degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description : 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

Hi We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description : 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust.

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description: 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

Job description The specific responsibilities of this position will be the following: Obtains orders from various sales platforms and executes the same. Identify issues with orders such as incomplete address, phone number or email address In case of such issues, reach out to the customer and get proper details to dispatch the order To be able to execute order processing (manifest and packing orders) Convert abandoned cart orders into sales. To obtain customer reviews for sold products. Maintain and update the customer Database. Regular phone calls and strong follow-ups with existing and potential customers Communicating with the customers to Resolve order issues Manage & Resolve Customer Returns Increase or maintain the level of business activity or revenue. Prepare and submit Daily, Weekly & Monthly reports Answer queries about the products from customers on social media, website, Chat and Phone. Stock intake to be checked and accounted for in the inventory and tracking sheet. Requirements Minimum 2 years of Experience in E-Commerce Operations and Customer Handling Proficiency in English is a must. Proficiency in Hindi - considered an added advantage. Deliver exceptional results to convert potential customers into sales orders. Proficient in computer skills with Microsoft Office Excellent communication, collaboration, and people management skills. Great interpersonal, presentation and communication skills

Role & responsibilities Oversee and optimize warehouse operations for seamless delivery management. Lead and streamline the entire Forward and Reverse Logistics processes. Develop, implement, and refine courier allocation strategies for improved efficiency. Manage and nurture relationships with logistics partners and vendors to ensure high service levels. Determine order quantities through detailed analysis of forecasts, historical trends, and inventory targets. Drive key performance metrics to improve operational efficiency, including inventory replenishment, overstock management, and process improvement. Monitor real-time service levels and ensure schedule adherence for operational excellence. Conduct ad-hoc analysis to support critical business decisions. Handle invoice and inventory reconciliation to ensure financial accuracy. Preferred candidate profile Proven experience with performance metrics and continuous process improvement in operational roles. Strong knowledge of MS Office tools, with a focus on data analysis and reporting. Exceptional communication, negotiation, and selling skills. Strong relationship management abilities with a willingness to embrace feedback and drive improvement

1. Handle end-to-end order processing for IT products/services. 2. Review orders for completeness, accuracy, and compliance with company policies. 3. Review and verify incoming orders for accuracy and completeness. 4. Coordinate with sales, finance, and operations teams to ensure seamless order fulfillment. 5. Maintain accurate records of all transactions and customer interactions. 6. Identify and resolve discrepancies or issues in the order lifecycle. 7. Provide clear communication regarding any order delays, shipping issues, or changes. 8. Collaborate with Sales team to ensure smooth and timely order fulfillment. 9. Maintain and update order records in the system, ensuring all information is accurate and up to date. 10. Prepare and send order confirmations, invoices, and shipping details. 11. Investigate and resolve order discrepancies, including shipping issues, incorrect orders, and returns. 12. Handle complaints professionally and escalate issues when necessary. 13. Ensure that orders are processed in a timely and efficient manner. Why you should Join our Company? 5 days working (Weekends are for fun) 9 hours working (Since you have a LIFE beyond work Fun at work (your mental health is as important as your Physical health) Salary On time (we don't make you wait for your hard-earned money)

CPQ and OTC expertise is needed here , Order-Cash, CPQ and Subscription management business process consulting experience, Customer needs someone who brings experience of implementing t telecom expert requirement these business processes for other industries and customers Must be telecom expert requirement

Lead the unit level pre-silicon functional & performance verification of the front end of the pipeline for our next -generation IBM POWER processor core systems offering. Architect and enhance the existing verification environment for Instruction fetch, Branch Prediction and Instruction Decode units of the high performance processor CPU. Develop verification test plan for both functional and performance verification including the estimation for coverage closure. Support higher level core/system simulation environment. Participate in post silicon lab bring-up and validation of the Hardware. Lead , guide ,mentor a team of engineers and represent them at global forums. Thoroughly document verification environment details, providing comprehensive insights for future reference and continuous improvement. Effectively Communicate progress ,potential challenges encountered and milestones achieved to stake holders and team members. Required education Bachelor's Degree Required technical and professional expertise 8 years or more experience in functional verification of processors, demonstrating a deep understanding of core units (eg. I-Cache, Instruction Fetch, Branch Prediction, Instruction Decode) Good understanding of computer architecture, including Processor core design specifications, with expertise in verifying frontend pipeline units of any CPU architecture. Hands on experience of Branch Prediction techniques. Deep expertise in Out of Order, Super Scalar, Multi-Threaded Core Architecture and ISA Experience with high frequency, instruction pipeline designs At least 1 generation of Processor Core silicon bring up experience In depth understanding of industry microprocessor designs (e.g., x86, ARM, or RISC-V processor designs) Exposure to system-level verification methodologies and techniques, ensuring holistic verification coverage across multiple levels of design Proficiency in C++, Python scripting or similar object oriented programming languages. Preferred technical and professional experience Knowledge of instruction dispatch and Arithmetic unit. Knowledge of test generation tools and working with ISA reference model. Experience with translating ISA specifications to testplan. Knowledge of verification principles and coverage. Understanding of Agile development processes. Experience with DevOps design methodologies and tools.

Lead the core level pre-silicon functional & performance verification for our next -generation IBM POWER processor core systems offering. Understand the IBM Power ISA and micro-architecture of the processor core, understand and enhance the existing unit and core level verification environment. Develop deep understanding of the processor pipeline including Instruction Fetch, Branch Prediction, Dispatch, Load Store and execution units of the high performance processor CPU. Hands on debug for core level fails, propose and implement stimulus enhancements and drive improving the debug capabilities for core testbench environments. Develop verification test plan for both functional and performance verification including the estimation for coverage closure. Support higher level core/system simulation environment. Participate in post silicon lab bring-up and validation of the Hardware. Lead , guide ,mentor a team of engineers and represent them at global forums. Thoroughly document verification environment details, providing comprehensive insights for future reference and continuous improvement. Effectively Communicate progress ,potential challenges encountered and milestones achieved to stake holders and team members. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4 years or more experience in functional verification of processors, demonstrating a deep understanding of load store unit verification. Good understanding of computer architecture, including Processor core design specifications, with expertise in verifying Load Store unit of any CPU architecture. Hands on experience of implementing D-Cache, Address Translation, Memory Consistency handling, Store ordering etc. Deep expertise in Out of Order, Super Scalar, Multi-Threaded Core Architecture and ISA Experience with high frequency, instruction pipeline designs At least 1 generation of Processor Core silicon bring up experience In depth understanding of industry microprocessor designs (e.g., x86, ARM, or RISC-V processor designs) Exposure to system-level verification methodologies and techniques, ensuring holistic verification coverage across multiple levels of design Proficiency in C++, Python scripting or similar object oriented programming languages. Preferred technical and professional experience Knowledge of instruction dispatch and Arithmetic units. Knowledge of test generation tools and working with ISA reference model. Experience with translating ISA specifications to testplan. Knowledge of verification principles and coverage. Understanding of Agile development processes. Experience with DevOps design methodologies and tools.

Lead the unit level pre-silicon functional & performance verification the Load Store Unit for our next -generation IBM POWER processor core systems offering. Architect and enhance the existing verification environment for LSU, including the Load and Store pipelines, D-Cache, Address translation, out of order execution of the high performance processor CPU. Develop verification test plan for both functional and performance verification including the estimation for coverage closure. Support higher level core/system simulation environment. Participate in post silicon lab bring-up and validation of the Hardware. Lead , guide ,mentor a team of engineers and represent them at global forums. Thoroughly document verification environment details, providing comprehensive insights for future reference and continuous improvement. Effectively Communicate progress ,potential challenges encountered and milestones achieved to stake holders and team members. Required education Bachelor's Degree Required technical and professional expertise 8 years or more experience in functional verification of processors, demonstrating a deep understanding of load store unit verification. Good understanding of computer architecture, including Processor core design specifications, with expertise in verifying Load Store unit of any CPU architecture. Hands on experience of implementing D-Cache, Address Translation, Memory Consistency handling, Store ordering etc. Deep expertise in Out of Order, Super Scalar, Multi-Threaded Core Architecture and ISA Experience with high frequency, instruction pipeline designs At least 1 generation of Processor Core silicon bring up experience In depth understanding of industry microprocessor designs (e.g., x86, ARM, or RISC-V processor designs) Exposure to system-level verification methodologies and techniques, ensuring holistic verification coverage across multiple levels of design Proficiency in C++, Python scripting or similar object oriented programming languages. Preferred technical and professional experience Knowledge of instruction dispatch and Arithmetic units. Knowledge of test generation tools and working with ISA reference model. Experience with translating ISA specifications to testplan. Knowledge of verification principles and coverage. Understanding of Agile development processes. Experience with DevOps design methodologies and tools.