Group Manager- Order Management (Immediate Joiner)

Job Summary:

Key Responsibilities:

• Leadership and Team Management:

• Lead, mentor, and develop a team of order management specialists.
• Set performance goals and conduct regular performance reviews.
• Foster a collaborative and high-performance team environment.

• Order Processing and Fulfillment:

• Oversee the end-to-end order management process, from order entry to delivery.
• Ensure timely and accurate processing of sales orders.
• Coordinate with inventory, logistics, and sales teams to ensure product availability and timely delivery.

• Customer Service:

• Address and resolve customer inquiries and issues related to orders.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.

• Process Improvement:

• Identify and implement process improvements to enhance efficiency and accuracy.
• Utilize order management systems and software to streamline operations.
• Monitor key performance indicators (KPIs) and implement strategies to achieve targets.
• Identify inefficiencies in the order management system and work on the process Optimization to enhance Speed & Accuracy
• - Implement and oversee automation possibilities  to streamline order processing, reduce manual intervention, and enhance operational

• Compliance and Reporting:

• Ensure compliance with company policies and industry regulations.
• Identify and mitigate risks that could impact the process  operations or performance, including  operational, or compliance risks.
• Prepare and present regular reports on order management performance to senior management.

• Qualifications:

• Bachelor's degree, Supply Chain Management, or a related field.
• 10+ years of experience in order management or a related field, with at least 3 years in a leadership role.
• Strong knowledge of order management systems ( Oracle and SNOW).
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.

• Preferred Skills:

• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in data analysis and reporting tools.
• Strong customer service orientation.

Shift Timings- EMEA (12pm to 9pm) and US shift (5:30pm to 2:30pm) (Candidate should be okay with both the shifts)