We are seeking a skilled and experienced professional to join our team as an Oracle Fusion HCM Cloud Applications Implementation and Support Specialist. The ideal candidate will have a strong background in maintaining and supporting Oracle Fusion HCM Cloud Applications, with a specific focus on Oracle HCM Benefits.
Who you are:
You possess excellent business & application knowledge in the Oracle HCM domain. You have proven experience in BAU support and continuous improvement lifecycle.
What Youll Own:
- Configuration/development of solutions developed as per business requirements.
- Analyze and resolve production issues as per SLA.
- Working directly with HCM product owner to plan & prioritize backlog.
- Working with HCM module leads and cross-functional leads to understand the requirements and deliver.
- Ensuring efficiency in daily standups / refinements / retrospectives.
- Maintain configuration workbooks and documentations as relevant.
- Able to prioritize the workload and deliver as per deadline.
- Support/guide junior resources in resolving tickets and managing new CI requirements.
- Collaborates and communicates with relevant domain BPOs, BPEs, KBUs, and EUs.
Role accountabilities:
Collaboration:
- Collaborates with Product Owners, Oracle Operation & Optimization colleagues and 3rd parties to ensure that deployed solutions will meet business needs.
- Collaborates with wider Oracle Operation & Optimization team to ensure consistency and standards followed for documentation and approach.
Applications Support & Maintenance:
- Member of Oracle Operation & Optimization Domain team implementing solutions to address business priorities with a focus on improved EU experience, functionality, and efficiency.
- Demonstrates business process knowledge and relevant Oracle domain configuration knowledge to efficiently deliver on Oracle solutions.
- Works with Arcadis 3rd party vendors in assessing & validating proposed solutions and /or creates proposed solutions to address incidents/problems.
- Participates in Oracle Quarterly Update process working with the Test Manager and KBUs to prepare and execute effective test scripts.
- Joins Oracle support sessions to understand Oracle product development and thereby improve business efficiency.
- Proactively assesses the technical landscape and ensures processes/integrations are optimally configured.
Applications Enhancement & Continuous Improvement:
- Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization teams to deliver CI projects in relevant Oracle domain portfolio. Works on configuration changes as assigned.
- Contributes to POCs and functional design workshops with POs and/or Functional Solution Managers as assigned.
- Prepares documentation of configuration changes for CI projects, including deployment guides and/or KBAs for knowledge transfer to vendors and GSD as assigned.
- Participates in technical solution development, documentation, and technical testing to ensure that solutions follow best design practices.
Key Shared Accountabilities:
- Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations.
- Oracle functional solution decisions with OOO Lane.
- Oracle Quarterly Update testing with OOO Test Manager and KBUs.
- Oracle SOP and training materials for business.
The ideal candidate should:
- Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions.
- Experience in HCM fast formulas, HDLs, HCM Extracts.
- Experience with Azure Dev/Ops.
- Experience in the HCM domain with the ability to assess impact of change.
- Ability to work on Continuous Improvement & business projects when needed.
- Ability to review & challenge proposed solution designs.
- Excellent communication skills.
- Ability to work in a fast-moving environment with Global stakeholders.
- Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous.
- Experience in stakeholder management is advantageous.
Required Qualifications:
- Has 5+ years of experience in Oracle HCM Cloud Benefits.
- Specialist knowledge in one or more of these modules (Compensation, Core-HCM, Absence Management, Time and Labor, Goals & Performance and HR Helpdesk).
- Configuration experience in benefits (Ex: Benefit structure, Rates/ Coverages, Eligibility, Enrolment & life events).
- Experience in executing changes associated with Annual enrolments (preferably for US and Canada).
- Collaborate with stakeholders from the business on a frequent basis in requirements discovery, refinement, documentation and implementation.
- Active Participation during quarterly update cycles in the review, impact assessment and implementation of new features.
- Good level of understanding in the benefits integrations with benefit vendors and payroll systems.
Preferred Qualifications:
- Fast formula experience in building and debugging benefits fast formulas.
- Experience in BI/ OTBI reporting.
- Experience in building and maintaining HCM extracts.
- Experience in data loads using spreadsheet loader and HCM Data Loader.
- Understanding of project delivery using agile methodology.
- Oracle certifications are preferred.
