Application Development & Support Senior Analyst

Position Summary

EMS Technical Analyst

Key Duties

• Provide development and administrative support of all implemented areas of EMS for Vertiv


• Perform development on the backlog of enhancements and defects


• Support all EMS integrations to other platforms in the portfolio - Oracle


• Coordinate and implement requirements using Workflow, JavaScript, REST/SOAP, Orchestration, and other EMS supported configurations


• Perform hands-on technical design, solution architecture, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new products onboarded onto the platform


• Act as a liaison between Engineering team, Sales Offering team, Business Functions, and System Integrators to drive enhancements


• Contributes into creating Functional Requirement Documentation


• Analyze production configuration issues and resolve any functional gaps


• Generate and maintain documentation for changes made to systems. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards


• Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront


• Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables


• Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed


• Monitor and drive issues to resolution


• Participate in validation/testing and release activities as needed


• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance


• Regulation is managed and performed in full compliance with the Company ITC certification program

School Background / Working Seniority

• 2 year experience operating with EMS software


• International experience is a plus


• 
  

  Bachelors Degree or equivalent

Basic Skills

• 
  

  Good command of English

Technical / Functional skills

• Exposure to EMS applications


• Exposure to Oracle Cloud / various CRM or ERP


• Excellent verbal and written communication skills


• Experience working in Agile\Scrum and Waterfall methodologies


• Experience building integrations (SOAP/REST) in order to automate communication with other platforms as required


• Skilled at managing multiple work streams, prioritizing work to meet deadlines


• Analytical, and Problem-solving skills are required


• Excellent Communication and Teamwork skills


• Process Discipline and Documentation skills essential


• Knowledge of ITIL v3 an advantage


• Ready to move beyond own area of comfort


• Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations