Application Development & Support Senior Analyst

Position Overview:

As a ServiceNow Developer, you will play a key role in the design, development, and implementation of ServiceNow solutions within our organization. You will collaborate with cross-functional teams to analyze requirements, configure ServiceNow applications, integrate with external systems, and ensure the successful deployment and ongoing support of ServiceNow-based solutions.

Responsibilities:

• Solution Design:

  Collaborate with stakeholders to understand business requirements and design solutions leveraging ServiceNow capabilities.



• Configuration:

  Develop and configure ServiceNow applications, forms, workflows, and integrations to meet business needs while also aligning to ServiceNow best practices.



• Scripting and Development:

  Utilize JavaScript, Glide APIs, and other scripting languages to implement functionality and enhancements within the ServiceNow platform.



• Integration

  : Design and implement integrations between ServiceNow and other systems using web services, API s, Spokes, and middleware technologies.



• Data Management

  : Assist in managing data within the CMDB including data imports, exports, and transformations.



• User Interface Enhancement

  : Design and implement user-friendly interfaces and dashboards to provide an intuitive user experience for ServiceNow users.



• Technical Documentation:

  Create and maintain technical documentation, including design specifications, configuration guides, and deployment procedures.



• Deployment and Support:

  Support the deployment of ServiceNow solutions, including migration between environments, and provide ongoing maintenance and support.



• Continuous Improvement:

  Stay updated on ServiceNow platform updates, best practices, and industry trends, and identify opportunities for process improvements and optimization.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field.


• 2-6 Years proven experience as a ServiceNow Developer in at least two of the following modules: ITOM, ITSM, CSM, SPM, MCO, WSD, & HRSD.


• Strong proficiency in JavaScript, HTML, CSS, and other web technologies.


• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.


• Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.


• Ability to work independently and manage multiple tasks and priorities in a fast-paced environment.