As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. Drawing on your extensive functional and technical expertise, you’ll engage directly with customers to analyze problems, provide actionable advice, and ensure optimal solution deployment. Your role is critical in sustaining customer success and enhancing the value of Oracle’s cloud offeringsCareer Level - IC4
Responsibilities
RESPONSIBILITIES
- Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+), collaborating with internal and external stakeholders.
- Provide expert support for Oracle Financial Modules—GL, AP, AR, FA, IBY, PA, CST, ZX, PSA—and deliver implementation advice fitting diverse business requirements.
- Leverage advanced technical skills (SQL, PLSQL, OTBI/BIP/FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalization) to support and optimize customer solutions.
- Relate product functionality to customer business processes, advising on practical solutions for unique business scenarios.
- Manage customer communications with service orientation; assess critical situations, set realistic expectations, and mobilize organizational resources as needed.
- Participate in continuous process improvement initiatives, contributing to methods, tools, and utilities that drive operational excellence.
- Collaborate with peer teams for issue resolution and share knowledge across the organization.
- Develop and maintain comprehensive documentation for system architecture, design, technical operations, implementations, support, and testing activities.
Note:
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.Career Level - IC3/IC4/IC5QualificationMandatory skills
- Bachelor’s or equivalent in Engineering (BE/BTech), Computer Applications (MCA), or Finance/Accounting (CA) preferred; other qualifications with strong relevant experience considered.
- 8+ years of relevant hands-on support or implementation experience, ideally at L2/L3 level, in Oracle Cloud Financials (v12+).
- Direct functional or technical expertise in at least five modules among: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA.
- Deep knowledge of business process mapping and ERP best practices.
- Advanced SQL, PLSQL, reporting (OTBI/BIP/FRS), and data integration skills (FBDI, ADFDI); hands-on experience in workflows and payment integrations.
- Excellent problem-solving, customer service, and communication skills.
- Proven ability to operate in dynamic, fast-paced environments with strong learning and adaptation capabilities.
Good to have:
- Experience working with Oracle partner ecosystem or product development teams.
- Industry certifications in Oracle Financials Cloud or related domains.
- Knowledge of emerging cloud-based financial solutions and trends.
- Project management and documentation best practices
Self Assessment Questions:
- Do I have hands-on functional or technical experience in at least five modules within Oracle Cloud Financials (GL, AP, AR, FA, IBY, PA, CST, ZX, PSA)?
- Can I demonstrate advanced proficiency in SQL, PLSQL, and Oracle reporting/data integration tools (e.g., OTBI, BIP, FRS, FBDI, ADFDI)?
- Have I resolved complex L2/L3 technical or business process issues for Oracle Cloud Financials customers in a high-touch support or implementation environment?
- Am I comfortable advising customers on the intersection of cloud application features and their unique business challenges?
- Do I thrive in teams, continually seeking out new learning and sharing knowledge to advance customer success?
Qualifications
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
